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- Tasks: Support customer service and outage planning while ensuring compliance with regulatory standards.
- Company: Join SP Energy Networks, a leader in renewable energy and electricity distribution.
- Benefits: Enjoy 36 days annual leave, pension matching, and discounts on tech and leisure.
- Other info: Opportunities for career progression in a diverse and inclusive workplace.
- Why this job: Be part of a mission-driven team focused on sustainability and community impact.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 28000 - 36000 £ per year.
Customer Outage Prevet Officer Cambuslang – office based with site visits £32,240 - £40,300 + strong benefits package and excellent career progression opportunities/support. Permanent / Full-time
Help us create a better future, quicker! At SP Energy Networks, we’re harnessing technology and innovation to build the networks of the future. Our mission is to deliver safe, secure, and sustainable electricity – increasingly from renewable sources – to the communities we serve. Join our Lanarkshire district team, where you’ll play a key role in planning and designing our distribution network to ensure its security, integrity, and long-term performance.
As a Customer Outage Prevet Officer, you’ll deliver excellent customer service while supporting planning and outage preparation processes across the district. You’ll ensure compliance with regulatory standards and help maintain the reliability of our electricity distribution network.
What you’ll be doing:
- Undertaking prevets of customers prior to planned outages to ensure compliance with the outage process
- Ensuring compliance with GS4 standards for planned outages
- Supporting and engaging with customer service improvements across the district
- Assisting in the management and resolution of general customer enquiries
- Providing business support for a range of activities related to customer service and design
- Delivering excellent customer service and promoting high standards across the district
- Demonstrating and promoting exemplary safety behaviours in all activities
What you’ll bring:
- You’ll have experience in a Customer Service role, with a strong track record of delivering high levels of service and solving problems effectively.
- Strong stakeholder and customer engagement skills (desirable)
- Knowledge of SPEN customer service processes and procedures (desirable)
- Understanding of the SPEN network and customer feeding arrangements (desirable)
- Excellent communication and presentation abilities
- A proactive approach to problem-solving and prioritisation
- Experience with the customer prevet process
Minimum Requirements:
- Experience in a customer service environment/role
- Relevant electricity network knowledge (desirable)
- Strong computer literacy
- A current UK driving licence
What’s in it for you:
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purposes
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why SP Energy Networks:
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously.
With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require related support. If you need support, please reach out to careers@scottishpower.com.
Mobility: Please note that any applicant who is not a resident of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT: Advert will close at 23:59 GMT the day before Job Posting End Date below June-26-2025.
Customer Outage Prevet Officer employer: Iberdrola Renewables
Contact Detail:
Iberdrola Renewables Recruiting Team
careers@scottishpower.com
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Outage Prevet Officer
✨Tip Number 1
Familiarise yourself with SP Energy Networks' customer service processes and procedures. Understanding their specific protocols will not only help you in the role but also demonstrate your commitment and readiness to engage with their systems.
✨Tip Number 2
Network with current or former employees of SP Energy Networks on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Brush up on your communication and presentation skills. As a Customer Outage Prevent Officer, you'll need to convey information clearly and effectively, so practice articulating your thoughts and ideas confidently.
✨Tip Number 4
Showcase your problem-solving abilities by preparing examples from your past experiences where you've successfully resolved customer issues. This will highlight your proactive approach and suitability for the role.
We think you need these skills to ace Customer Outage Prevet Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any knowledge of electricity networks. Use specific examples that demonstrate your problem-solving skills and ability to deliver high levels of service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities of a Customer Outage Prevet Officer, particularly in compliance and customer engagement.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your strong communication abilities. Use clear and concise language, and consider including examples of successful stakeholder engagement.
Highlight Relevant Qualifications: If you have any qualifications or training related to customer service or the electricity sector, be sure to mention them. This could include certifications or courses that demonstrate your commitment to the field.
How to prepare for a job interview at Iberdrola Renewables
✨Research the Company
Before your interview, take some time to learn about SP Energy Networks. Understand their mission, values, and recent projects. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Prepare for Customer Service Scenarios
As a Customer Outage Prevent Officer, you'll need to demonstrate your customer service skills. Prepare examples of how you've handled difficult situations or improved customer satisfaction in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Know the Regulatory Standards
Familiarise yourself with GS4 standards and other relevant regulations related to planned outages. Being able to discuss these standards during your interview will show that you understand the compliance aspect of the role and are ready to uphold them.
✨Showcase Your Problem-Solving Skills
The role requires a proactive approach to problem-solving. Be prepared to discuss specific instances where you've identified issues and implemented solutions. Highlight your ability to prioritise tasks effectively, especially in a customer service context.