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- Tasks: Lead transformation and continuous improvement in customer service.
- Company: ScottishPower, committed to inclusion, diversity, and social purpose.
- Benefits: Competitive salary, annual bonus, healthcare, and a strong pension scheme.
- Other info: Opportunity to coach and mentor teams while driving performance.
- Why this job: Shape impactful change and drive innovation in a dynamic environment.
- Qualifications: Experience in strategic change and improvement in complex organisations.
The predicted salary is between 66000 - 82500 £ per year.
Location: Glasgow / Prenton (Hybrid working where applicable)
£66,000 - £82,500 pa + annual bonus (up to 20%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
We’re looking for a Head of Projects & Improvement to lead transformation and continuous improvement across our Customer Service Directorate. This is a senior leadership role with responsibility for shaping and delivering a programme of change — improving processes, strengthening governance, embedding sustainable ways of working, and progressing future technology solutions.
The role will establish and lead improvement squads to identify gaps, drive efficiencies and improve customer and operational performance, owning initiatives end-to-end.
You will standardise ways of working across Customer Service, champion innovation and future technology solutions, and ensure skills and training frameworks support sustainable change.
Level experience delivering strategic change and improvement in complex organisations, with the ability to influence and collaborate confidently at executive level across ScottishPower and the Iberdrola Group. Commercially astute and comfortable balancing value, risk and industry complexity, you’ll also be passionate about developing others—coaching and mentoring teams to build capability and drive sustained performance improvement.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
Head of Projects and Improvement employer: Iberdrola Group
Contact Detail:
Iberdrola Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Projects and Improvement
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to highlight your leadership experience in driving change and improvement.
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on specific projects where you led transformation or improved processes. We want to see how you’ve made a tangible impact in previous positions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Projects and Improvement
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Projects and Improvement role. Highlight your experience in leading transformation and continuous improvement, and don’t forget to showcase your ability to influence at an executive level.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with our mission at ScottishPower. Be sure to mention any relevant projects you've led that demonstrate your capability.
Showcase Your Leadership Skills: Since this is a senior leadership position, make sure to highlight your experience in coaching and mentoring teams. We want to see how you've developed others and driven sustained performance improvement in your previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Iberdrola Group
✨Know Your Stuff
Make sure you thoroughly understand the role of Head of Projects and Improvement. Familiarise yourself with the key responsibilities, especially around transformation and continuous improvement in customer service. Research ScottishPower’s current initiatives and think about how your experience aligns with their goals.
✨Showcase Your Leadership Skills
This is a senior leadership role, so be ready to discuss your experience in leading teams and driving change. Prepare examples of how you've successfully influenced stakeholders at an executive level and how you've coached or mentored others to improve performance.
✨Emphasise Innovation and Technology
ScottishPower is looking for someone who champions innovation and future technology solutions. Be prepared to talk about any relevant projects where you've implemented new technologies or processes that improved efficiency and customer satisfaction.
✨Align with Their Values
ScottishPower values inclusion, diversity, and social purpose. During the interview, highlight how your personal values align with theirs. Share experiences that demonstrate your commitment to these principles and how they’ve influenced your work in previous roles.