At a Glance
- Tasks: Drive innovation and improve broadband services through data analysis and stakeholder collaboration.
- Company: Join ScottishPower, a leader in renewable energy and broadband solutions.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique perks like technology vouchers.
- Other info: Be part of a diverse team committed to sustainability and career growth.
- Why this job: Make a real impact on customer experiences and operational efficiency in a dynamic environment.
- Qualifications: Experience in the broadband industry with strong analytical and stakeholder management skills.
The predicted salary is between 40400 - 50500 £ per year.
Location: Glasgow – hybrid working (2-3 days in the office)
Salary: £40,400-£50,500
Permanent, Full Time
Help us create a better future, quicker
We’re looking for an experienced Senior Business Analyst to play a pivotal role in driving innovation, operational excellence, and continuous improvement across our Broadband business. This is an exciting opportunity to influence strategic decision-making, lead meaningful change, and help shape the future of broadband services through data-driven insights and stakeholder collaboration.
What you’ll be doing
As a key member of the team, you will be responsible for analysing performance, monitoring broadband-related activity, and identifying opportunities to improve service delivery, customer outcomes, and operational efficiency. Working closely with internal teams and external partners, you will provide insightful reporting, detailed analysis, and practical recommendations to support broadband installation and service performance. You will lead the transformation of complex datasets into actionable business intelligence, ensuring compliance with relevant legislation and industry requirements while enabling informed decision-making across the organisation. By tracking key performance indicators and identifying trends, risks, and opportunities, you will help drive improvements across customer journeys, operational processes, and service delivery standards. This role requires a strong focus on stakeholder engagement, working across multiple functions including Broadband Operations, Customer Services, Billing, Compliance, Data & MI, and Transformation teams. You will also manage relationships with external broadband delivery partners and service providers, ensuring contractual obligations are met and customer expectations remain at the centre of every decision.
Alongside your analytical expertise, you will contribute to capability development by supporting training initiatives, promoting the use of digital and AI-enabled learning tools, and ensuring knowledge and governance standards are maintained. You will be expected to assess operational performance, identify cost-saving opportunities, manage business risks, and recommend solutions that support both customer satisfaction and commercial objectives.
What you’ll bring
To be successful in this position, you will bring significant experience within the broadband industry, along with a strong understanding of broadband operations, market dynamics, and customer journeys. You will have a proven track record of stakeholder and supplier relationship management, contract management, and dispute resolution, coupled with exceptional analytical, problem-solving, negotiation, and influencing skills. Previous broadband industry experience and an understanding of the broadband market are essential, while knowledge of ScottishPower Customer Business policies and processes would be advantageous. If you are a commercially minded analyst with a passion for data, operational improvement, and delivering outstanding customer outcomes, we would love to hear from you.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding
- Technology Vouchers – save more and spread the cost of your technology purchases
- Count us in – pledge to reduce carbon emissions and help fight climate change
- Electric Vehicle Schemes – to help you transition to green/clean driving
- Cycle to Work scheme and public transport season ticket loans
- Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more
Why ScottishPower
ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Senior Business Analyst in Glasgow employer: Iberdrola Group
Iberdrola Group is an excellent employer, offering a dynamic work environment in Glasgow where innovation meets sustainability. With a strong focus on employee growth, you will benefit from extensive training opportunities and a supportive culture that values collaboration and diversity. Enjoy a competitive salary, generous annual leave, and a comprehensive pension plan, making it a rewarding place to advance your career in the energy and telecommunications sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Business Analyst in Glasgow
✨Get to Grips with Data Visualisation Tools
If you're aiming for a full-time role in business intelligence, brush up on your skills with popular data visualisation tools like Tableau or Power BI. Showcasing projects where you've transformed raw data into clear visual insights can give you a real edge.
✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Iberdrola Group!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Senior Business Analyst in Glasgow
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Iberdrola Group, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Iberdrola Group
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Iberdrola Group’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
