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- Tasks: Lead transformation and continuous improvement in customer service.
- Company: ScottishPower, a leader in sustainable energy solutions.
- Benefits: Competitive salary, annual bonus, healthcare, and double-matched pension contributions.
- Other info: Inclusive culture focused on community and sustainability.
- Why this job: Shape impactful change and drive innovation in a dynamic environment.
- Qualifications: Experience in strategic change and strong leadership skills.
The predicted salary is between 66000 - 82500 £ per year.
Location: Glasgow / Prenton (Hybrid working where applicable)
£66,000 - £82,500 pa + annual bonus (up to 20%) + single cover healthcare with a strong benefits package, and our excellent pension scheme, where we’ll double match your contribution up to a company contribution of 10%.
We’re looking for a Head of Projects & Improvement to lead transformation and continuous improvement across our Customer Service Directorate. This is a senior leadership role with responsibility for shaping and delivering a programme of change — improving processes, strengthening governance, embedding sustainable ways of working, and progressing future technology solutions.
The role will establish and lead improvement squads to identify gaps, drive efficiencies and improve customer and operational performance, owning initiatives end-to-end.
You will standardise ways of working across Customer Service, champion innovation and future technology solutions, and ensure skills and training frameworks support sustainable change.
Level experience delivering strategic change and improvement in complex organisations, with the ability to influence and collaborate confidently at executive level across ScottishPower and the Iberdrola Group. Commercially astute and comfortable balancing value, risk and industry complexity, you’ll also be passionate about developing others—coaching and mentoring teams to build capability and drive sustained performance improvement.
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
Head of Projects and Improvement in Glasgow employer: Iberdrola Group
Contact Detail:
Iberdrola Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Projects and Improvement in Glasgow
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend events, and engage on platforms like LinkedIn. We can’t stress enough how personal connections can open doors that applications alone can’t.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and having your own questions ready. Show them you’re genuinely interested in their mission and values!
✨Tip Number 3
Follow up after interviews! A simple thank-you email can set you apart from other candidates. We suggest mentioning something specific from your conversation to remind them of your great fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Head of Projects and Improvement in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Head of Projects & Improvement role. Highlight your experience in leading transformation and continuous improvement, especially in customer service. We want to see how you've shaped change in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our values. Don’t forget to mention your experience in coaching and mentoring teams, as that’s super important for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive efficiencies and improve performance. Numbers speak volumes, so if you’ve got metrics to back up your successes, flaunt them!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Iberdrola Group
✨Know Your Stuff
Before the interview, dive deep into the company’s values and recent projects. Understand their approach to customer service and improvement initiatives. This will help you align your experience with what they’re looking for and show that you’re genuinely interested in their mission.
✨Showcase Your Leadership Skills
As a Head of Projects and Improvement, you’ll need to demonstrate your ability to lead teams and drive change. Prepare specific examples of how you've successfully led transformation projects in the past, focusing on your role in coaching and mentoring others to achieve sustained performance improvements.
✨Be Ready to Discuss Strategy
Expect questions about your strategic thinking and decision-making processes. Be prepared to discuss how you balance value, risk, and complexity in your previous roles. Use real-life scenarios to illustrate your thought process and the outcomes of your decisions.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about their current challenges in customer service or how they envision the future of technology solutions within the company. This shows your enthusiasm and helps you gauge if the role aligns with your career goals.