Technical + Regulatory Compliance Mgr in Glasgow

Reporting to the Head of Smart Solutions Delivery & Performance, this role is responsible for the application, development and management of necessary obligations to ensure compliance with ScottishPower’s Quality and Health & Safety standards in relation to the Smart Solutions business and its partner contracts. The post holder will be responsible and accountable for ensuring Regulatory and Policy compliance and maintaining and improving standards across a range of service providers operating in a variety of fields, including insurance products, Low Carbon Technologies, electrical and gas work. In addition, the post holder will be the Smart Solutions business and LCT product expert in relation to technical and regulatory compliance matters, coordinating with both internal departments and external partners to ensure a thorough understanding of the relevant regulations and technologies across the Smart Solutions suite of products.

What you’ll be doing

• Manage the quality and compliance of all contractors/partners and ensure that they comply with or exceed the demands of the relevant regulatory bodies, contractual obligations and relevant codes of practice.
• Ensure the management and delivery of core processes are robust and meet the relevant standards, including establishing appropriate controls, monitoring of the activity, audits and reporting requirements.
• Ensure all areas of Smart Solutions are compliant with relevant legislation or codes of practice provided by appropriate bodies, including interaction and lobbying of appropriate industry bodies responsible for the development of standards across the Smart Solutions business activities.
• Engage with Senior level management in supplier organisations to establish and construct a positive working relationship and provide assurance of a diligent approach to compliance of the schemes they operate, encouraging and developing cross-industry learning and sharing of best practice across the contractor network.
• Manage the governance framework and processes for Smart Solutions and provide input on technical and Regulatory compliance (particularly Insurance related) and concerns, escalating issues and trends for management consideration.
• Ensure all partners & contractors comply as required with UK Retail policies and contractual requirements to meet ScottishPower’s obligations.
• Liaise with ScottishPower’s Internal Audit, Legal, Regulation, Business Control and Risk teams in respect of Smart Solutions matters to ensure full adherence to all conditions and become the Smart Solutions point of contact for Policy and consultation responses.
• Ensure the management team is briefed on all issues relating to external bodies regarding the Smart Solutions business, negotiating and influencing on key process decisions/changes relating to compliance management.
• Ensure that all Smart Solutions processes will be maintained and supported utilising ISO 9001, 27001 and 45001 procedures or equivalent.
• Lead and manage the effective performance management of relevant direct reports, complying with company practice and procedures in setting and managing appropriate objectives to deliver the required elements from the team.
• Report, monitor and manage critical Technical, Health & Safety, Quality Assurance, Business Continuity, Regulatory/Insurance compliance and incident KPI measures to ensure performance targets are managed & delivered.

What you’ll bring

• Experience in a regulatory or compliance role, preferably with an understanding of the variable skills required in dealing with the wide range of commercial and regulatory bodies.
• Experience of internal and external audit, controls assessment and implementation within a large organisation and the suppliers that ScottishPower may interface with.
• Experience in risk management processes & policy formation.
• Knowledge and awareness of relevant codes and standards relating to Health & Safety, Low Carbon Technologies, electrical safety, gas safety, safe working practices, quality systems and the regulatory framework around insurance products.
• Strong performance management skills with a proven ability to manage 3rd party suppliers to agreed commercial & contracted service levels/agreements.
• Ability to co-ordinate and develop internal and external relationships and strategies that will achieve and support financial, regulatory, quality and supply chain targets.
• Strong risk awareness with the ability to escalate issues appropriately to management.
• Proven record in managing complex and multi-dimensional disciplines to include well-developed influencing, negotiation, commercial, analytical and problem-solving skills at a senior level.
• Ability to lead change and manage complex interfaces and relationships with other departments within and across the UK Retail business, whilst maintaining complete compliance with commercial agreements, regulatory obligations & licence codes.

Minimum Criteria

• Graduate or equivalent experience at senior operational level with a proven track record in people management, change management, quality and risk management.
• Well-developed influencing and negotiation skills at a senior level.
• Some management experience in utilities industry with a clear understanding of the complexities inherent in the energy and energy service marketplace.
• Previous experience in managing external service providers in large scale contracts, preferably in an engineering-based environment.
• Experience in monitoring and managing Technical, Health & Safety, Quality Assurance, Regulatory/Insurance compliance and incident measures.
• In-depth Technical Knowledge of Low Carbon Technologies, Electrical and Gas related work and associated regulatory requirements.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out.