At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries from start to finish.
- Company: Join ScottishPower, a leader in renewable energy and customer satisfaction.
- Benefits: Enjoy 36 days annual leave, competitive salary, and various health benefits.
- Other info: Flexible hybrid working and great career growth opportunities await you.
- Why this job: Make a real impact in a role that supports Scotland's Net Zero ambitions.
- Qualifications: Positive attitude, good phone skills, and a willingness to learn.
The predicted salary is between 30150 - 30150 £ per year.
Responsible for delivering exceptional customer service to customers who contact us for a General Enquiry. Responsible for ensuring customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service. In addition to this responsible for delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.
What you’ll be doing
- Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.
- Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.
- Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.
- Responsibility for identifying areas of improvement for the improvement plan.
- Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
- Responsible for call taking for general enquiries calls.
- Expected to take on a storm role (call taking) for severe weather events and busy periods.
What you’ll bring
- Positive can-do attitude.
- Flexible approach.
- Good telephone manner.
- Ability to learn and continuously improve.
- Knowledge of Customer Satisfaction Broader Measure.
- Ability to identify improvements and act on them quickly.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That’s why our benefits include:
- 36 days annual leave.
- Holiday Purchase – perfect your work/life balance with extra annual leave.
- Share Schemes.
- Payroll Giving and Charity Matched Funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and Public Transport Season Ticket Loans.
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
- Life Assurance (4x salary).
- Access to Savesmart financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make-up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation. Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in. We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Team Member (Clerical) in Glasgow employer: Iberdrola Energie Deutschland GmbH
ScottishPower is an exceptional employer that prioritises employee well-being and professional growth, offering a competitive salary alongside generous benefits such as 36 days of annual leave, a robust pension scheme, and various health and wellness options. With a strong commitment to sustainability and community engagement, employees are empowered to contribute to meaningful projects that support Scotland's Net Zero ambitions while enjoying a flexible hybrid working model after training. Join us in a dynamic work culture that values diversity and inclusion, ensuring every team member feels valued and supported in their career journey.
Contact Details:
Iberdrola Energie Deutschland GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member (Clerical) in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iberdrola Energie Deutschland GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iberdrola Energie Deutschland GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Member (Clerical) in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iberdrola Energie Deutschland GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Iberdrola Energie Deutschland GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iberdrola Energie Deutschland GmbH!
How to prepare for a job interview at Iberdrola Energie Deutschland GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
