At a Glance
- Tasks: Lead customer experience initiatives and transform feedback into actionable insights.
- Company: Join SP Energy Networks, a part of the innovative Iberdrola Group.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities to collaborate across teams and influence business decisions.
- Why this job: Make a real difference by enhancing customer experiences and driving impactful changes.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 60000 - 65000 £ per year.
SP Energy Networks, part of the Iberdrola Group, is looking for a Customer Experience & Insights Manager in Glasgow.
You will lead the CX and Reporting & Insight functions, turning customer feedback and performance data into actions that improve outcomes and regulatory performance.
You will partner with frontline teams and contract partners to uncover root causes and drive practical improvements, embedding the Voice of the Customer into business decisions and delivering measurable benefits.
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Senior Customer Experience & Insights Leader in Glasgow employer: Iberdrola Energie Deutschland GmbH
At SP Energy Networks, we pride ourselves on being an excellent employer, offering a supportive work culture that values diversity and inclusion. Our employees enjoy competitive salaries, extensive benefits including generous annual leave, and opportunities for professional growth within a global leader in renewable energy. Located in Cambuslang, our team members are at the forefront of Scotland's transition to a sustainable future, making a meaningful impact while enjoying a fulfilling career in the energy sector.
Contact Details:
Iberdrola Energie Deutschland GmbH Recruitment Team
