At a Glance
- Tasks: Support and maintain applications, configure chatbots, and analyse IT systems for customer satisfaction.
- Company: Join Iberdrola Energie Deutschland GmbH, a leader in energy innovation.
- Benefits: Enjoy hybrid work flexibility, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact on customer experience with cutting-edge AI technology.
- Qualifications: Bachelor’s degree in a technical field and IT project delivery experience.
The predicted salary is between 35000 - 45000 € per year.
Iberdrola Energie Deutschland GmbH is seeking a Technical Business Analyst for hybrid work in Glasgow. You will support and maintain a suite of applications across multiple technologies, ensuring customer satisfaction through excellent service.
Key responsibilities include:
- Configuring chatbots and voicebots with Genesys
- Managing vendor relationships
- Analyzing IT systems
Minimum qualifications include a Bachelor’s degree in a technical field and experience in IT project delivery.
Hybrid Technical Business Analyst – AI-Driven CX in Glasgow employer: Iberdrola Energie Deutschland GmbH
Iberdrola Energie Deutschland GmbH is an exceptional employer that fosters a dynamic and inclusive work culture, offering hybrid work opportunities in the vibrant city of Glasgow. Employees benefit from ongoing professional development, a commitment to innovation in AI-driven customer experience, and a supportive environment that values collaboration and creativity. Join us to be part of a forward-thinking team dedicated to delivering outstanding service and making a meaningful impact in the energy sector.
Contact Detail:
Iberdrola Energie Deutschland GmbH Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Technical Business Analyst – AI-Driven CX in Glasgow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to AI-driven customer experience. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your experience with chatbots, voicebots, and IT project delivery. This will give potential employers a tangible sense of what you can bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Hybrid Technical Business Analyst – AI-Driven CX in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of a Technical Business Analyst. Highlight your experience with IT project delivery and any relevant technical skills, especially those related to AI-driven customer experiences.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with the responsibilities, like configuring chatbots and managing vendor relationships.
Showcase Your Technical Skills:Don’t forget to showcase your technical skills in your application. Mention any experience you have with tools like Genesys or similar technologies, as this will set you apart from other candidates.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Iberdrola Energie Deutschland GmbH
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Genesys for chatbots and voicebots. Brush up on your technical knowledge and be ready to discuss how you've used similar tools in past projects.
✨Showcase Your Analytical Skills
Prepare examples of how you've analysed IT systems in previous roles. Be ready to explain your thought process and the impact of your analysis on customer satisfaction or project outcomes. This will demonstrate your ability to think critically and solve problems.
✨Vendor Relationship Management
Since managing vendor relationships is key, think of instances where you’ve successfully collaborated with external partners. Highlight your communication skills and how you’ve navigated challenges to ensure smooth operations.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to AI-driven customer experience. This shows your genuine interest in the role and helps you assess if the company aligns with your career goals. It’s a win-win!
