Debt Implementation Manager in Glasgow

The Business Implementation Manager plays a critical role in delivering complex, cross-functional business change across ScottishPower, with a particular focus on embedding new initiatives within debt operations. The role exists to ensure that strategic programmes are effectively mobilised, implemented and sustained within live operational environments, driving long-term value while safeguarding customer outcomes, regulatory compliance and operational stability.

A key aspect of this role is leading the design and delivery of training that enables teams to effectively support debt recovery activities, ensuring they are equipped with the skills, knowledge and tools required to deliver consistent, high-quality customer experiences. Acting as a subject matter expert within the operational landscape, the Business Implementation Manager provides informed input into service delivery models, operational processes, customer journeys and technical dependencies. This ensures that all change initiatives are practical, scalable and aligned with both business objectives and customer needs.

This role contributes to ScottishPower’s Net Zero ambitions by enabling efficient, digitally-enabled operations and improving the way customers engage with services, including support for managing energy usage and debt. By embedding robust, future-focused processes and enhancing operational effectiveness, the Business Implementation Manager helps underpin the organisation’s transition to a more sustainable, low-carbon future.

What you’ll be doing

• You’ll take ownership of implementation planning, including milestones, dependencies, risks and governance, and ensure activity is well-sequenced with clear accountability across all involved teams.
• You’ll work closely with operational, technical and customer-facing functions to deliver coordinated, practical change, while providing clear reporting, structured escalation and informed challenge where delivery is at risk.
• You’ll be responsible for ensuring that change delivers measurable value, overseeing benefits tracking, post-implementation reviews and continuous improvement.
• You’ll ensure that customer impact, regulatory compliance and operational risk are fully considered throughout delivery.
• You’ll design and deliver effective training to support adoption, embedding new ways of working across teams.
• You’ll provide subject matter expertise to ensure decisions, processes and solutions are robust, practical and aligned to operational needs.

What you’ll bring

• You’ll bring significant experience of leading complex business change within large, fast-paced organisations, with the ability to manage multiple initiatives and competing priorities while maintaining a clear focus on outcomes.
• You’ll have a strong understanding of operational processes and customer journeys, alongside experience of establishing and maintaining effective governance at a senior level to support delivery.
• Your ability to build relationships, influence stakeholders and provide confident, constructive challenge will be key to success in this role, supported by strong commercial awareness and a sound approach to managing risk.
• You’ll have experience designing and delivering training that supports operational change, helping to ensure new processes and ways of working are fully understood and embedded across teams.
• You’ll be comfortable working with technical concepts, translating them into clear business impacts and practical implementation requirements that stakeholders can act on.
• Experience within regulated or customer-focused environments, alongside familiarity with structured delivery methodologies, will be advantageous, as will exposure to compliance or customer-impacting change initiatives.
• A degree, or equivalent experience, in a relevant discipline such as business, operations or change will support your ability to operate effectively in this role.

What’s in it for you

As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.

At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.

That’s why our benefits include:

• 36 days annual leave
• Holiday Purchase – perfect your work/life balance with extra annual leave
• Share Schemes
• Payroll Giving and Charity Matched Funding
• Technology Vouchers – save more and spread the cost of your technology purchases
• Electric Vehicle Schemes – to help you transition to green/clean driving
• Cycle to Work scheme and Public Transport Season Ticket Loans
• Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments
• Life Assurance (4x salary)
• Access to Savesmart financial wellbeing support
• Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more

Why ScottishPower

ScottishPower is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. With a commitment to generate all of our energy from renewable resources and a drive to create the energy infrastructure of the future, we’re at the forefront of the journey to Net Zero and investing over £6m every working day to make this happen.

With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.

Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.

ScottishPower is committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to us.

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.