At a Glance
- Tasks: Support customers with empathy and clear communication in a fast-paced environment.
- Company: Join Scottish Power, a leader in renewable energy and customer care.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique perks like technology vouchers.
- Other info: Diverse opportunities for career growth in a supportive and inclusive workplace.
- Why this job: Make a real difference by helping vulnerable customers and contributing to a sustainable future.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27498 - 27498 € per year.
Locations: United Kingdom, Glasgow
Posted on: Posted Today
Time left to apply: End Date: May 21, 2026 (7 days left to apply)
Job Requisition ID: R-28338
Salary: from £27,498 per annum plus attractive benefits packageGrade: EN2
Full Time / Permanent
Purpose
If you are enthusiastic about delivering a high‐quality customer experience and want to make a genuine difference, this is your opportunity. As a Customer Service Representative, you will play a vital role in supporting customers across our network, particularly those who may be vulnerable or need additional support. This is a fast‐paced, people‐focused role where no two days are the same. You will be a key point of contact for our customers, handling both inbound and outbound interactions and collaborating closely with internal teams, external partners, and third‐sector organisations to ensure customers receive clear communication, reassurance, and the right support at the right time.
What you’ll be doing
You will be a key point of contact for customers and internal teams, with a strong focus on supporting customers in vulnerable circumstances. Key responsibilities include:
- Handling a high volume of inbound and outbound contact, providing empathetic, clear, and professional support, particularly for customers who may be distressed or require additional assistance.
- Identifying vulnerability and ensuring customers are aware of, and supported to access, the Priority Services Register (PSR) and other appropriate support options.
- Managing customer queries via phone, email, and CRM systems (Salesforce).
- Providing clear information, reassurance, and follow‐up to keep customers informed, supported, and at ease throughout their journey.
- Ensuring all customer data, records, and reports are maintained accurately.
- Collaborating closely with internal teams to coordinate support.
- Responding flexibly during exceptional circumstances (such as adverse weather events).
Skills and Requirements
Essential
- Strong verbal and written communication skills, with proven telephone experience.
- Previous experience in a customer service role (call centre experience desirable).
- Confident using Microsoft Office, particularly Excel and Word.
- Ability to organise your workload, manage time effectively, and work accurately.
- A proactive, positive attitude and a commitment to being a supportive team player.
- Flexibility to work additional hours during emergency events.
Desirable
- Awareness of the Priority Services Register (PSR) and wider social obligations in supporting vulnerable customers.
- Understanding of electricity network customer journeys, with the ability to adapt communication to individual needs.
- Experience using Salesforce or similar CRM systems.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we will double match your contribution up to a company contribution of 10%. At ScottishPower, we believe it is the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future, and take personal steps for climate action – our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow. That is why our benefits include:
- 36 days annual leave
- Holiday purchase – perfect your work/life balance with extra annual leave
- Share Incentive Plan and Sharesave Scheme
- Payroll giving and charity matched funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Count us in – pledge to reduce carbon emissions and help fight climate change.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and public transport season ticket loans.
- Options to purchase dental insurance, private medical insurance, health cash plan, and annual health assessments.
- Life Assurance (4x salary)
- Access to ‘nudge’ financial wellbeing support
- Plus, shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why SP Energy Networks
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the Northwest of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It is a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we are taking it very seriously. We are investing £2 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, SP Energy Networks can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you will fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT
Advert will close at 23:59 GMT the day before Job Posting End Date below May-21-2026
Customer Service Representative in Glasgow employer: Iberdrola Energie Deutschland GmbH
Scottish Power is an exceptional employer located in Glasgow, offering a vibrant work culture that prioritises employee wellbeing and professional growth. With a competitive salary and an extensive benefits package including generous annual leave, pension contributions, and support for green initiatives, employees are empowered to make a meaningful impact while enjoying a fulfilling work-life balance. The company fosters an inclusive environment where diverse talents thrive, making it an ideal place for those seeking a rewarding career in customer service.
Contact Detail:
Iberdrola Energie Deutschland GmbH Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scottish Power and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle various situations during the interview.
✨Tip Number 3
Show off your soft skills! As a Customer Service Representative, empathy and communication are key. Be ready to share examples of how you've supported customers in the past, especially those who needed extra help.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Scottish Power.
We think you need these skills to ace Customer Service Representative in Glasgow
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience, especially in handling customer queries and supporting vulnerable customers, as this will show us you understand what we're looking for.
Showcase Your Communication Skills:Since strong verbal and written communication skills are essential, use your application to demonstrate these. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Relevant Experience:If you've got previous experience in a customer service role, especially in a call centre, make it stand out! Share specific examples of how you’ve provided support and reassurance to customers, as this aligns perfectly with our needs.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Iberdrola Energie Deutschland GmbH
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Representative and the specific responsibilities mentioned in the job description. Familiarise yourself with the Priority Services Register and how it supports vulnerable customers, as this will show your commitment to providing excellent service.
✨Practice Empathy
Since you'll be dealing with customers who may be distressed or in need of extra support, practice responding to various customer scenarios. Role-play with a friend or family member to enhance your empathetic communication skills, ensuring you can reassure and assist customers effectively.
✨Showcase Your Experience
Be ready to discuss your previous customer service experience, especially if you've worked in a call centre. Prepare specific examples that highlight your ability to handle high volumes of calls, manage time effectively, and resolve customer queries. This will demonstrate your suitability for the fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they support employees during emergency situations, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
