At a Glance
- Tasks: Lead activation of sales channels and drive growth in smart energy products.
- Company: ScottishPower, a leader in renewable energy with a focus on inclusion and development.
- Benefits: Competitive salary, 36 days leave, healthcare options, and pension scheme.
- Other info: Join a dynamic team committed to Net Zero and making a real impact.
- Why this job: Shape customer engagement and contribute to a greener future while growing your career.
- Qualifications: Experience in sales or marketing, strong analytical skills, and a passion for customer journeys.
Location: HQ, Glasgow (Hybrid)
Salary: From £47,200 per annum, up to 10% bonus, private medical insurance & other excellent benefits
Closing date: 26.06.2026
Help us create a better future, quicker
At ScottishPower, our Customer Business supports millions of households and businesses across the UK with energy solutions that are fair, flexible and forward-thinking. As part of our Smart Solutions team, you’ll play a key role in helping customers take control of their energy usage while contributing to our Net Zero ambitions.
As a Customer Activation Manager, you’ll lead the activation of key sales channels, driving growth across a diverse portfolio of smart energy products. This is an exciting opportunity to shape how we engage customers, improve their experience, and deliver meaningful commercial impact in a fast-evolving market.
What you’ll be doing
- You’ll take ownership of specific sales channels, understanding how they operate and identifying opportunities to improve conversion and performance.
- You’ll shape how our Smart Solutions propositions are activated within those channels, working closely with our integrated planning teams and channel leads to deliver strong commercial results.
- You’ll develop and deliver targeted activation programmes, ensuring they are effectively implemented and continuously optimised.
- You’ll act as a champion for the customer journey, identifying improvements across the end-to-end experience and working with internal teams to bring enhancements to life.
- You’ll manage budgets, evaluate performance, and use data-driven insights to refine future activity and maximise return on investment.
What you’ll bring
- You’ll bring strong commercial awareness and experience in a sales, marketing, or customer-focused environment, with a clear understanding of how to drive performance across different channels.
- You’ll be comfortable analysing data, drawing insights, and using these to influence decisions and improve outcomes.
- You’ll also demonstrate:
- Experience planning and delivering activations, campaigns or product launches
- Strong understanding of customer journeys and how to optimise them
- Ability to manage budgets and evaluate return on investment
- Confidence working cross-functionally and building relationships across teams
- Strong communication and influencing skills, with the ability to engage stakeholders at different levels
- Experience reviewing performance metrics and translating them into actionable improvements
- You’ll be proactive, adaptable, and motivated to test, learn and continuously improve how we deliver for our customers.
Minimum Criteria
- Prior commercial or sales experience
- Understanding of the ScottishPower business and our channels across service, sales, digital and e-commerce.
- Experience in measuring and tracking performance and conducting measurement and evaluation of activation.
What’s in it for you
As well as a competitive salary which is reviewed annually, you can also enjoy a number of other benefits. With our pension scheme, we’ll double match your contribution up to a company contribution of 10%.
At ScottishPower, we believe it’s the little things we do in life that make a big difference. From helping you look after your family’s wellbeing, save for your future and take personal steps for climate action – our benefits are designed to help you do just that.
That’s why our benefits include:
- 36 days annual leave
- Holiday Purchase – perfect your work/life balance with extra annual leave
- Share Schemes
- Payroll Giving and Charity Matched Funding
- Technology Vouchers
- Electric Vehicle Schemes
- Cycle to Work scheme and Public Transport Season Ticket Loans
- Healthcare options including Dental Insurance, Private Medical Insurance and Health Cash Plan
- Life Assurance (4x salary)
- Financial wellbeing support and retail discounts
Why ScottishPower
ScottishPower is part of the Iberdrola Group, a global leader in renewable energy. We are committed to generating 100% of our energy from renewable sources and are investing heavily to build the infrastructure needed for a cleaner, greener future.
With a strong focus on inclusion, diversity and development, we offer real career opportunities in a business that is powering the journey to Net Zero. Wherever you come from, you’ll find a place to belong here.
We’re committed to supporting candidates with disabilities, long-term conditions, or additional needs throughout the recruitment process. If you require support, please contact careers@scottishpower.com
Mobility
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
IMPORTANT Advert will close at 23:59 GMT the day before Job Posting End Date below
Customer Activation Manager in Glasgow employer: Iberdrola Energie Deutschland GmbH
ScottishPower is an exceptional employer, offering a dynamic work environment in Glasgow that champions innovation and sustainability. With a strong commitment to employee well-being, we provide generous benefits such as 36 days of annual leave, private medical insurance, and opportunities for personal and professional growth. Join us in our mission to create a greener future while enjoying a supportive culture that values diversity and inclusion.
Contact Details:
Iberdrola Energie Deutschland GmbH Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Activation Manager in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Iberdrola Energie Deutschland GmbH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Iberdrola Energie Deutschland GmbH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Activation Manager in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Iberdrola Energie Deutschland GmbH:Your cover letter is your chance to shine! Tell us why you want to work at Iberdrola Energie Deutschland GmbH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Iberdrola Energie Deutschland GmbH!
How to prepare for a job interview at Iberdrola Energie Deutschland GmbH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
