At a Glance
- Tasks: Create training materials to boost broadband complaint handling and improve customer satisfaction.
- Company: Join Iberdrola Energie Deutschland GmbH, a leader in the energy sector.
- Benefits: Enjoy competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a forward-thinking team focused on continuous improvement.
- Why this job: Make a real difference in customer experience while developing your skills in a dynamic environment.
- Qualifications: Experience in training development, especially in telecommunications or regulated sectors.
The predicted salary is between 41000 - 50000 £ per year.
Iberdrola Energie Deutschland GmbH is seeking an Operations Improvement Manager based in Glasgow, responsible for developing training materials to enhance broadband complaint handling across the UK. The role involves creating effective training content, maintaining oversight of training standards, and facilitating operational changes for improved customer satisfaction.
Ideal candidates will have substantial experience in training development, particularly in telecommunications or regulated environments, and will demonstrate proven abilities in process improvements.
Broadband Training & Continuous Improvement Lead in Glasgow employer: Iberdrola Energie Deutschland GmbH
Iberdrola Energie Deutschland GmbH is an excellent employer, offering a dynamic work culture that prioritises employee development and continuous improvement. Based in Glasgow, the company provides comprehensive training opportunities and fosters a collaborative environment where innovative ideas are encouraged, ensuring that employees can grow their skills while contributing to enhanced customer satisfaction in the telecommunications sector.
Contact Details:
Iberdrola Energie Deutschland GmbH Recruitment Team
