At a Glance
- Tasks: Deliver exceptional customer service and manage enquiries from start to finish.
- Company: Join SP Energy Networks, a leader in renewable energy and customer satisfaction.
- Benefits: Enjoy 36 days annual leave, competitive salary, and unique employee perks.
- Other info: Diverse opportunities for career growth in a supportive environment.
- Why this job: Make a real impact in a role that supports a sustainable future.
- Qualifications: Positive attitude, good communication skills, and a team player mindset.
The predicted salary is between 27498 - 27498 € per year.
Location: United Kingdom, Birkenhead
Salary: from £27,498 per annum
Type: Permanent, Office based role with occasional working from home, based around business needs
Help us create a better future, quicker
Responsible for delivering exceptional customer service to customers who contact us for a General Enquiry. Responsible for ensuring customers are managed well through our General Enquiries process end to end liaising with key District staff and Contract partners to deliver exceptional service. In addition to this responsible for delivering the close down where relevant to ensure customers are fully satisfied with the work we have completed.
What you’ll be doing:
- Responsible for management of customers from the initial contact to passing on to the relevant team to complete the work required.
- Responsible for close down calls (where relevant) to flush out any areas of dissatisfaction before closing off any enquiry that the individual personally manages.
- Responsible for reporting to ensure we understand how we are performing and where our areas of improvement are.
- Responsibility for identifying areas of improvement for the improvement plan.
- Responsible for delivery of the action improvements alongside your team and with the direction of your team manager.
- Responsible for call taking for general enquiries calls.
- Expected to take on a storm role (call taking) for severe weather events and busy periods.
What you’ll bring:
- Flexible approach.
- Positive can-do attitude.
- Good telephone manner.
- Ability to learn and continuously improve.
- Knowledge of Customer Satisfaction Broader Measure.
- Ability to identify improvements and act on them quickly.
Minimum Criteria:
- Team Player able to work with colleagues across teams with a positive attitude.
- Enthusiastic and Flexible approach to work.
- Ability to organise own workload and identify initiatives.
- Computer literate.
What’s in it for you:
- 36 days annual leave.
- Holiday Purchase – perfect your work/life balance with extra annual leave.
- Share Schemes.
- Payroll Giving and Charity Matched Funding.
- Technology Vouchers – save more and spread the cost of your technology purchases.
- Electric Vehicle Schemes – to help you transition to green/clean driving.
- Cycle to Work scheme and Public Transport Season Ticket Loans.
- Healthcare benefit options including: Dental Insurance, Private Medical Insurance, Health Cash Plan and annual Health Assessments.
- Life Assurance (4x salary).
- Access to Savesmart financial wellbeing support.
- Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more.
Why SP Energy Networks:
SP Energy Networks is part of the Iberdrola Group, one of the world’s largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland, North Wales and in the North West of England. We operate over 4000km of cables and lines that make up the transmission network – connecting infrastructure like wind farms into the electricity system. It’s a role that puts us right at the heart of Scotland’s ambition to be Net Zero by 2044. And we’re taking it very seriously. We’re investing >£5.5 billion into our transmission network, directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent, ScottishPower can offer people real career opportunities that meet personal and professional goals, in a global organisation.
Inclusion, diversity, and a social purpose are at the heart of everything we do. Together with our values, they bring us together into a stronger, more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours, so whatever your background, you’ll fit right in.
We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to careers@scottishpower.com.
Mobility: Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required, the Company will support the employee with the necessary Immigration requirements.
Team Member (Clerical) in Birkenhead employer: Iberdrola Energie Deutschland GmbH
ScottishPower is an exceptional employer located in Birkenhead, offering a supportive work culture that prioritises employee wellbeing and professional growth. With a competitive salary, extensive benefits including 36 days of annual leave, and a commitment to sustainability, employees are empowered to make a meaningful impact while enjoying a balanced work-life experience. The company fosters diversity and inclusion, ensuring that all team members feel valued and supported in their roles.
Contact Detail:
Iberdrola Energie Deutschland GmbH Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Team Member (Clerical) in Birkenhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ScottishPower and their values. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills align with the role of Team Member (Clerical) and be ready to share examples from your past experiences.
✨Tip Number 3
Dress the part! Even if it’s an office-based role, looking smart and professional can make a great first impression. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Team Member (Clerical) in Birkenhead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Team Member (Clerical) role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Skills:Don’t be shy about showcasing your abilities! Whether it’s your positive attitude, flexibility, or computer literacy, let us know how these skills will help you excel in this role. Remember, we’re looking for team players who can make a difference!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Iberdrola Energie Deutschland GmbH
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Team Member (Clerical). Familiarise yourself with the customer resolution process and think about how you can contribute to delivering exceptional service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about managing customer enquiries, be prepared to share examples from your past experiences where you've successfully resolved issues or improved customer satisfaction. Highlight your positive attitude and flexible approach, as these are key traits they’re looking for.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle difficult customer situations or identify areas for improvement. Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company’s approach to continuous improvement, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
