Development Support Team Lead in Poole

This role is hybrid, offering a salary of up to £50,000, depending on experience.

Company Overview

Ibcos Computers Ltd is the UK’s leading provider of Dealership Management Software to the Agricultural, Construction and Ground Care industries. We help Dealers manage all areas of the business operations from parts and service, through sales and finance, with innovative solutions to achieve their business objectives.

Job Overview

The Development Support Team Lead guides cross‑functional engineering teams in designing, building, and delivering high‑quality software. This role combines hands‑on development with leadership responsibilities, ensuring the team operates with clarity, efficiency, and a shared sense of purpose.

Key Responsibilities:

• Manage multiple teams fixing product defects and creating new features as part of a larger development team, following best practice Agile principles and methodologies agreed with the R&D Director.
• Identify best practices and methodologies that could benefit and improve the efficiency of the development team and improve the quality of our software.
• Research and understand development techniques that help to improve the delivery and quality of the existing and new components.
• Champion improvements in development workflows, tooling, and automation.
• Ensure code is tested both manually and using automated methods (unit, integration, and functional testing) to remove any defects at the earliest opportunity.
• Maintain high engineering standards through code reviews, mentoring, and best‑practice advocacy.
• Ensure developer collaboration with QA team members to ensure features and defect resolutions match corresponding test scenarios.
• Ensure collaboration with the Product team to ensure features are fully scoped prior to implementation and that the effort required to implement the features is suitably estimated.
• Liaise with Support Team Leaders and Product Specialists to investigate, understand, and provide answers to critical issues identified through the support process.
• Assist development with defect investigation, reproduction steps, and resolution.
• Maximise opportunities to resolve commonly encountered customer issues with the development of functionality and utilities that will facilitate resolution.
• Be accountable for agreed delivery commitments. Manage team members to maximise the performance of the teams in undertaking software development projects to deliver components on time against pre-agreed estimates.
• Identify risks early and proactively remove blockers.
• Monitor team metrics and use data to guide improvements.
• Report on progress to the Software Manager and other stakeholders in the business.
• Foster a collaborative, psychologically safe, and high‑performance team culture.
• Encourage experimentation, learning, and innovation.
• Coach and mentor developers at varying experience levels.
• Ensure team members are meeting their competencies and hold regular performance reviews.
• Recruit additional team members when required.
• Become involved in ad-hoc tasks as required.

Qualifications Required

Essential - Bachelor’s degree in Computer Science or equivalent qualification, or equivalent work experience.

Experience Required

Essential – Good communication skills, both verbally and in writing.

Essential – Solid understanding of software architecture, design patterns, and system design.

Essential – Good knowledge of software application technologies.

Essential – Strong problem-solving skills.

Essential – Strong ability to troubleshoot front-end/client side, server side and database related issues.

Essential – Experience with C# and Microsoft .Net framework.

Essential – Proven experience leading or mentoring software engineers.

Essential – Experience of leading multiple concurrent feature developments.

Essential – Experience of working with Agile methodologies (Kanban or SCRUM).

Essential – Excellent communication skills and the ability to translate technical concepts for non-technical audiences.

Desirable – Experience with a JavaScript web framework (VueJS, React, Angular, etc).

Desirable – Knowledge of Jira.

Desirable – Experience with Financial (Accounting) systems.

Desirable – Experience of relational databases (SQL) and flat file databases (ISAMS).

What You Can Expect from Us

• 25 days’ annual leave (increasing with length of service) plus bank holidays.
• Company profit share bonus scheme.
• Annual salary reviews, based on individual performance.
• Professional Development by e-learning, and contribution to course with accredited certification.
• Enhanced Maternity and Paternity pay.
• Access to our retail discounts platform.
• Employee Assistance Programme with 24/7 support.
• Private Medical Insurance with family cover.
• Company Sick Pay.
• Purchase Holiday Scheme.
• Group Pension Scheme with salary sacrifice.
• Life Assurance.
• Refer a Friend scheme.
• Cycle to Work scheme.

Diversity within the workplace

At Ibcos Computers we are pleased to say we create a diverse and inclusive work environment. We are an equal opportunity employer, and we actively encourage all individuals to express themselves and to achieve their full potential.