At a Glance
- Tasks: Lead a team to deliver outstanding, person-centred care for adults with complex needs.
- Company: IBC Healthcare, a growing specialist provider in Greater Manchester.
- Benefits: Competitive pay, career progression, fully paid training, and 28 days' holiday.
- Other info: Join a supportive team where 97% recommend us as a great place to work.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in adult social care and a passion for supporting others.
The predicted salary is between 14.95 - 14.95 £ per hour.
Service Manager/Field Care Supervisor - Supported Living Cluster (Oldham, Stockport & Denton)
Full-time, 40 hours per week | £14.95 per hour
Lead Great Care. Build a Great Team. Make Every Day Count.
Are you an experienced Team Leader/ Service Manager who wants to lead your own cluster of services?
IBC Healthcare is growing across Greater Manchester.
We’re looking for a hands-on, people-first Leader to oversee a cluster of bespoke, single-occupancy supported living services across Oldham, Stockport and Denton.
The people living in these services are adults with complex needs, including mental health conditions, learning disabilities and autism.
Each service is built around one person: their routines, their interests, their goals.
Your job is to make sure that every day is purposeful, every member of staff is supported to do their best work, and every individual is living a fuller, more connected life.
Why This Role Matters
This is a leadership role, but it isn’t a desk job.
You’ll be in the services, on shift and alongside your team.
You’ll set the standard for what good care looks like, and help your staff meet it.
You’ll also see the difference you make: someone trying a new activity, building confidence in the community, or reaching a goal they’ve worked towards for months.
- What You’ll Be Doing
- Delivering outstanding, person-centred care
- Lead care delivery across your cluster, making sure every person receives safe, consistent support that reflects their care plan, preferences and goals.
- Work shifts alongside your team, modelling the approach, values and standards you expect.
- Make sure every service meets CQC standards and IBC's quality benchmarks through regular spot-checks, audits and compliance monitoring.
- Build trusted relationships with the people you support, their families and the professionals involved in their care, including social workers, clinicians and therapists.
- Creating meaningful days and real community connection
- Make sure each person has a varied, meaningful weekly routine built around what matters to them, whether that’s hobbies, education, volunteering, work, exercise or social activity.
- Support therapeutic input and positive approaches that help people grow in independence and confidence.
- Help the people you support become part of their local communities in Oldham, Stockport and Denton.
- Review activities and outcomes regularly, so support keeps moving forward rather than standing still.
- Developing a strong, motivated team
- Supervise, coach and develop support workers across multiple services through regular supervisions, observations and feedback.
- Lead the induction, shadowing and onboarding of new team members so they feel confident from day one.
- Spot potential in your team and help people progress, including into senior and leadership roles.
- Manage rotas so each service has the right people with the right skills at the right time.
- Be a visible, approachable leader who makes sound, independent decisions in the field.
- What We’re Looking For
- Proven experience as a Team Leader or Senior Support Worker in adult social care, ideally supporting people with complex mental health needs, learning disabilities or autism.
- A hands-on leader who is equally comfortable supervising staff and supporting on shift.
- A strong understanding of person-centred planning, therapeutic approaches and community-based activities.
- Experience of coaching, supervising or mentoring staff, and real enthusiasm for helping others develop.
- Strong organisational skills and the ability to manage competing priorities across several services.
- A full UK driving licence and access to your own vehicle (essential).
- Ambition to keep developing and grow into more senior operational roles.
- What You’ll Get
- Competitive pay with regular pay reviews
- Clear career progression into senior leadership
- Fully paid training, induction and shadowing
- Funded diplomas at Levels 2, 3, 4 and 5
- Reward and recognition schemes
- Blue Light Card discounts
- Free online learning through Udemy
- Cycle to Work Scheme
- Enhanced maternity and paternity leave
- 24/7 Employee Assistance Programme
- Casual dress
- 28 days' paid holiday (including bank holidays)
Why IBC Healthcare?
We’re a specialist provider supporting adults with complex needs across supported living, residential and day services, and we invest in the people who deliver that care.
Our staff survey results reflect this: 97% of employees would recommend IBC Healthcare as a great place to work, and 93% plan to stay with us for the next three to five years.
Greater Manchester is one of our fastest-growing regions. If you join now, you’ll help shape it from the ground up and have real opportunities to grow with it.
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Service Manager in Oldham employer: iBC Healthcare
IBC Healthcare is an exceptional employer that prioritises the wellbeing and professional growth of its employees. Located in Birmingham, our supportive work culture fosters collaboration and encourages staff to make a meaningful impact in the lives of adults with complex needs. With comprehensive benefits and opportunities for personal development, joining our team means being part of a compassionate community dedicated to improving quality of life.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Oldham
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at iBC Healthcare.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from iBC Healthcare!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like iBC Healthcare, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at iBC Healthcare or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager in Oldham
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to iBC Healthcare:Before hitting send, make sure to tailor your application specifically to iBC Healthcare! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at iBC Healthcare
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
