Deputy Manager - Adults Supported Living Services
Salary: £40,000 per Annum | 40 Hours per Week | Full-Time
Base Location: The Doc 75 Exploration Dr, Leicester, LE4 5NU
We're looking for an experienced Deputy Manager to join our Supported Living services, leading a cluster of services across Leicestershire and Coventry. Working in close partnership with the Registered Manager, you'll play a key role in driving quality of care, supporting CQC compliance, and providing strong, visible people management to staff teams across multiple sites.
You’ll act as 2nd line on‑call support outside of core hours and deputise for the Registered Manager during periods of absence, ensuring continuity of leadership, compliance, and person‑centred, high‑quality support at all times.
About The Role
- Support the Registered Manager in leading the day‑to‑day operation of a cluster of Supported Living services for adults with learning disabilities and mental health needs
- Deputise for, and cover, the Registered Manager during periods of leave or absence
- Provide 2nd line on‑call support across the cluster outside of core hours
- Drive quality of care that is person‑centred, outcome‑focused, and promotes independence and wellbeing
- Be a strong, visible presence across multiple sites, supporting staff, families, and the people we support
Key Responsibilities
- Support all aspects of CQC compliance, including inspection‑readiness and hands‑on support before, during, and after CQC inspections
- Provide strong, visible people management across the cluster, supervising, coaching, appraising, and motivating staff teams
- Travel regularly across the cluster to support services, staff, and the people they support
- Support the recruitment, induction, and ongoing training and development of staff across the cluster
- Regularly audit and review care plans, risk assessments, and support plans, ensuring they remain accurate and person‑centred
- Support the investigation and management of incidents, accidents, safeguarding concerns, and complaints
- Build and maintain positive working relationships with families, commissioners, and other external stakeholders
- Support the Registered Manager in achieving occupancy, financial, and operational targets for the cluster
- Ensure all staff understand and comply with CQC regulations, safeguarding procedures, the Mental Capacity Act, and DoLS
- Deputise for the Registered Manager at management and stakeholder meetings as required
What We're Looking For
- Level 5 Diploma in Leadership for Health and Social Care (or equivalent) — essential
- Proven experience in a similar level role (e.g. Deputy Manager or equivalent), supporting adults with learning disabilities and mental health needs — essential
- Extensive knowledge of CQC regulations and the fundamental standards, with demonstrable experience supporting inspections — essential
- Strong people management skills, with a proven ability to lead, motivate, and develop staff teams
- A strong focus on quality of care delivery and a track record of driving continuous improvement
- Working knowledge of the Mental Capacity Act, DoLS, safeguarding, and other relevant legislation
- Excellent communication, organisational, and time management skills, with the ability to manage competing priorities
- Full UK driving licence and access to a vehicle, with a willingness to travel regularly across the cluster
- Willingness to participate in the 2nd line on‑call rota, including evenings and weekends
What We Offer
- Paid induction and training, including leadership development
- Funded Health & Social Care Diplomas (Level 2-5)
- Blue Light Card discounts
- Employee Assistance Programme (EAP)
- Cycle to Work Scheme
- Enhanced Family Leave
- 28 Days Annual Leave
- Career progression opportunities
About IBC Healthcare
iBC Healthcare supports individuals across the Midlands with learning disabilities, autism, complex needs, dementia, physical disabilities, and mental health conditions. 97% of our employees would recommend us as a great place to work, and 93% plan to stay with us for the next 3-5 years.
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Deputy Manager –Adults Supported Living in Leicester employer: iBC Healthcare
IBC Healthcare is an exceptional employer that prioritises the wellbeing and professional growth of its employees. Located in Birmingham, our supportive work culture fosters collaboration and encourages staff to make a meaningful impact in the lives of adults with complex needs. With comprehensive benefits and opportunities for personal development, joining our team means being part of a compassionate community dedicated to improving quality of life.
