At a Glance
- Tasks: Lead a team of engineers in installing and maintaining high-tech equipment.
- Company: Join a global leader in innovative technology solutions.
- Benefits: Enjoy competitive pay, a company car, meal vouchers, and great insurance.
- Other info: Opportunities for career growth and internal mobility across departments.
- Why this job: Make a real impact while developing your leadership skills in a dynamic environment.
- Qualifications: Experience in management and a technical background are preferred.
The predicted salary is between 62900 - 95500 £ per year.
Mission
We are looking for a Field Service Manager with strong leadership skills to lead a team of 10 Field Service Engineers responsible for the installation, maintenance, and repair of IBA's equipment and systems.
You will ensure the effective planning, coordination, and execution of field service activities while supporting the development and performance of your team.
Your goal is to deliver high-quality customer service, ensure safe and efficient operations, and maintain equipment performance in line with contractual and business objectives.
Key responsibilities
- Operational
- Coordinate scheduling of maintenance, installation, upgrades, and emergencies.
- Forecast workload and manpower needs.
- Participate in operational and safety meetings.
- Manage customer support requests, mission reports, and product knowledge updates.
- Ensure compliance with EHS, HR, and radiation protection policies.
- People Management
- Supervise FSEs in Belgium and abroad.
- Act as escalation contact for urgent technical issues (including duty period).
- Conduct one-on-ones and manage team workload and priorities.
- Support soft skills development and training follow-up.
- Recruit and onboard new FSEs.
- Administrative
- Lead performance reviews and KPI tracking.
- Validate SAP timesheets and coordinate with HR.
- Support new hires and monitor team budget.
- Ensure team compliance with process.
- Continuous Improvement
- Improve scheduling tools and team workload distribution.
- Optimize operational processes.
Your profile
- Must-have
- Open to first-time managers; previous management experience is an asset.
- At least three years of experience at IBA, or five years of external experience in an industrial environment.
- A technical background is a strong asset.
- Strong proficiency in Excel and the Microsoft Office Suite
- Fluent in written and spoken English; French is a plus
- Nice-to-have
- Previous experience managing a technical team.
- Experience in an international company.
- Field experience in a travelling role.
- Soft skills
- Proven leadership and team management abilities
- Excellent organizational and planning skills
- Strong interpersonal communication based on active listening
- Passion for growing and mentoring technical talent
- Results-driven with strong problem-solving capabilities
- Customer-oriented mindset
- Comfort with new tools and methodologies to drive team adoption
- Recruitment process
- First Interview - Luis de la Serna (recruiter)
- Second interview - Vincent van Brabant (Hiring Manager)
- Peers interview
What we offer
- An open-ended contract
- Attractive Benefits: Competitive package including company car, meal vouchers, group insurance, and more.
- Internal Mobility: Benefit from diverse career development opportunities across departments and projects within a growing, global company.
Compensation package
The total guaranteed annual compensation range (which includes annual base salary, as well as flexible budget if applicable, and car budget in specific locations) for this position is provided below:
Total gross guaranteed annual compensation range
62.900 - 95.500 €
The salary range indicated above is provided in compliance with applicable pay transparency requirements and reflects the typical compensation scope for this position based on the role's level of responsibility, required expertise, and location.
The actual offer will be determined on an individual basis, taking into account objective and gender-neutral factors including relevant professional experience, qualifications, specific competencies, and internal equity.
The range does not constitute a guaranteed salary and is subject to adjustment based on the final assessment of the selected candidate's profile.
The role might also qualify for additional compensation elements such as variable pay, profit sharing, and benefits which are not reflected in this range.
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Rps Field Service Manager in England employer: IBA
IBA is an exceptional employer that fosters a collaborative and innovative work culture, where employees are encouraged to develop their analytical skills and contribute to meaningful projects in the aviation industry. With a strong focus on employee growth, IBA offers opportunities for professional development and exposure to cutting-edge aviation insights, all while being part of a globally recognised consultancy that values sustainability and strategic thinking. Located in a vibrant industry hub, IBA provides a dynamic environment that supports both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Rps Field Service Manager in England
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Rps Field Service Manager at IBA!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like IBA or be willing to refer you for that Rps Field Service Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from IBA who’s on the lookout for their next Rps Field Service Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Rps Field Service Manager role at IBA!
We think you need these skills to ace Rps Field Service Manager in England
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at IBA. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at IBA
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at IBA. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
