Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Monitor network events, manage tickets, and support customer interactions.
- Company: Join a leading tech firm with a focus on innovation and teamwork.
- Benefits: Competitive pay, flexible shifts, and opportunities for skill development.
- Why this job: Be part of a dynamic team ensuring network reliability and security.
- Qualifications: Problem-solving skills and a passion for technology are essential.
- Other info: 24/7 shift work with great potential for career advancement.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Job Description
- Monitor and acknowledge network events, security events and internal system
- Support all first level interaction with our customer base, open tickets and track as needed
- Manage escalation based on skills matrix, across exchange, internal services, member issues and security functions
- Assist with on-site member requests, e.g., taking light levels, checking fibres/cabling and internal systems hands and eyes issues
- Manage and monitor ticket queues and make sure that everything is up to date based on queue management procedures
- Monitor before and after all internal and exchange maintenances and third party planned works. Support maintenance work where needed
- Perform minor internal systems and exchange maintenances, including software upgrades
- Make sure inventory is up to date by cross checking between inventory system and equipment systematically
- Maintain documentation of processes and procedures used in the NOC, working closely with the NOC manager to improve operations and service quality
- Testing of operations tools and software as developed by the software engineering team
- Monitoring technology group email role accounts (such as: support@, abuse@, noc@) and responding in a timely and appropriate manner
- Support for colo access and remote hands in the datacentres
- Continual development of knowledge and skills in internal system, security and core LAN networks
- Participating in a 24Ă—7 rota
- Any other duties required for the overall operation of the business
Success Factors:
- Service quality
- Fixed first level percentage
- Queue management
- Time to respond
- Time to fix
Pre-requisite Skills:
- Good problem solving skills
- Debugging/analytical skills
- Good oral and written communication skills
- Excellent team working skills
- A good eye for detail and a desire to complete work to a high standard
- Ability to “self-start”: to observe that work needs doing and perform it without being prompted or instructed, while remaining within your area of responsibility
- Ability to multitask and good time management skills
- Desire and ability to continuallly learn, in an instructor led enviroment, on the job and on own
- Experience in a network/ISP or IT environment an advantage
- Understanding and experience of Ethernet/Layer 2 switched Networks an advantage
- Knowledge of IP routing protocols an advantage
- Basic unix based systems experience an advantage
- Basic scripting experience an advantage
Please Note:
- This post will be on a 24Ă—7 rota
- You will be required to be security screened to BS7858:1996 standard
- You are required to have the right to live and work in the UK
Junior Network Engineer ( NOC) on Shift employer: IB Recruit
Contact Detail:
IB Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Network Engineer ( NOC) on Shift
✨Tip Number 1
Get your networking skills sharp! Brush up on your knowledge of Ethernet and IP routing protocols. We want to see that you can handle the technical side of things, so be ready to chat about your experience in a network or IT environment.
✨Tip Number 2
Show us your problem-solving prowess! During interviews, be prepared to tackle some real-world scenarios. Think about how you would manage ticket queues or respond to network events, and share your thought process with us.
✨Tip Number 3
Communication is key! Make sure you can articulate your thoughts clearly, both verbally and in writing. We love team players, so highlight any experiences where you've collaborated effectively with others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to get noticed. Plus, we’re always looking for candidates who are eager to learn and grow, so let us know how you plan to develop your skills in the role.
We think you need these skills to ace Junior Network Engineer ( NOC) on Shift
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Network Engineer role. Highlight relevant skills like problem-solving and communication, and don’t forget to mention any experience with network systems or IT environments.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills align with what we’re looking for. Keep it concise but engaging!
Show Off Your Skills: In your application, be sure to showcase your technical skills, especially in areas like Ethernet networks or IP routing protocols. If you’ve got any scripting or Unix experience, flaunt it!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at IB Recruit
✨Know Your Tech Basics
Brush up on your knowledge of Ethernet, Layer 2 switched networks, and IP routing protocols. Being able to discuss these topics confidently will show that you have a solid foundation for the Junior Network Engineer role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific scenarios where you used your debugging or analytical skills to resolve a problem, as this is crucial for the role.
✨Show Off Your Communication Skills
Since you'll be interacting with customers and team members, practice explaining complex technical concepts in simple terms. This will highlight your ability to communicate effectively, which is key for first-level support.
✨Be Ready to Multitask
Think of instances where you've successfully managed multiple tasks at once. Be prepared to discuss how you prioritise your workload, especially in a fast-paced environment like a NOC.