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For Companies At a Glance
- Tasks: Serve as a trusted advisor, bridging technical solutions and customer success.
- Company: Join a certified Great Place to Work with a flexible and creative culture.
- Benefits: Enjoy remote work, birthday off, competitive salary, and learning opportunities.
- Why this job: Be a change agent in a high-growth company with an innovative leadership team.
- Qualifications: Experience in technical account management or sales within a SaaS or IT environment.
- Other info: Familiarity with CRM tools and ability to support global teams is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Company Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services.
You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
Strong understanding of channel-focused IT operations and pricing models. Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment. Excellent relationship-building skills with both clients and internal stakeholders. High data literacy and the ability to interpret and communicate insights effectively. Providing pre-sales technical assistance, demonstrations and product education. Experience delivering product training and technical education to diverse audiences. Calculating client quotations and administering client accounts.
Bonus Points: Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira). Ability to work across time zones and support global teams.
Competitive salary and performance-based incentives. Flexible, remote-friendly work culture. Learning & Development opportunities.
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager- Remote
✨Tip Number 1
Familiarise yourself with our products and services by exploring our YouTube Channel - ChannelTalks. Understanding our offerings will help you articulate how they align with customer needs during discussions.
✨Tip Number 2
Network with current Technical Account Managers or professionals in similar roles on platforms like LinkedIn. Engaging with them can provide insights into the role and help you understand what skills are most valued.
✨Tip Number 3
Brush up on your technical knowledge related to SaaS and IT operations, especially around pricing models. This will enable you to confidently discuss solutions and demonstrate your expertise during interviews.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with clients and resolved complex issues in previous roles. Being able to share these experiences will showcase your suitability for the Technical Account Manager position.
We think you need these skills to ace Technical Account Manager- Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, SaaS, or IT environments. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention how your skills align with their needs, particularly in building relationships and providing technical assistance.
Showcase Your Technical Skills: Include specific examples of your technical expertise and experience with CRM and support tools like Salesforce or Zendesk. Highlight any relevant projects where you successfully resolved complex issues or improved customer satisfaction.
Prepare for Potential Questions: Think about how you would answer questions related to your experience in managing accounts, delivering product training, and collaborating with cross-functional teams. Be ready to discuss how you can contribute to their goals.
How to prepare for a job interview at iasset.com
✨Understand the Company Culture
Before your interview, take some time to research the company's culture and values. Since they pride themselves on flexibility and a creative work environment, be prepared to discuss how you thrive in such settings and how you can contribute to their positive atmosphere.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your technical knowledge and experience. Be ready to discuss specific examples of how you've successfully managed accounts, resolved complex issues, or delivered product training in previous roles.
✨Prepare for Cross-Functional Collaboration
This role involves working closely with various teams like Sales, Development, and Support. Think of examples where you've effectively collaborated with different departments to achieve a common goal, and be ready to share these during your interview.
✨Highlight Your Relationship-Building Skills
Strong relationship-building skills are crucial for this position. Prepare to discuss how you've built and maintained relationships with clients and internal stakeholders, and provide examples of how these relationships have led to successful outcomes.
