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For Companies At a Glance
- Tasks: Serve as a trusted advisor, ensuring clients maximise value from our tech solutions.
- Company: Join a certified Great Place to Work with a flexible and creative culture.
- Benefits: Enjoy remote work options, a birthday day off, and a supportive leadership team.
- Why this job: Be part of a dynamic team, making a real impact in a fast-growing SaaS company.
- Qualifications: Experience in technical account management or sales within a SaaS or IT environment is essential.
- Other info: Collaborate globally and thrive in a fun, consultative atmosphere.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. Experience has proven that this is how our world class and market leading SaaS platform is created and maintained. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. Craftsmanship, creativity and candour drives our success. Our culture is positive, honest and professional and we encourage open communication, embrace change, and strive for technical mastery. iasset.com operates at an extremely fast pace. Agility is core to our operations and we all work collaboratively to ensure the continued success of our business. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
The Opportunity
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services. You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention. You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our global client base.
What You’ll Be Doing
- Build and maintain long-term relationships with clients by understanding and interpreting their technical and business needs.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Deliver compelling presentations and product education sessions tailored to client requirements.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
What You Bring
- Strong understanding of channel-focused IT operations and pricing models.
- Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment.
- Excellent relationship-building skills with both clients and internal stakeholders.
- High data literacy and the ability to interpret and communicate insights effectively.
- Providing pre-sales technical assistance, demonstrations and product education.
- Experience delivering product training and technical education to diverse audiences.
- Calculating client quotations and administering client accounts.
- Strong presentation and communication skills, both technical and business oriented.
Bonus Points
- Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira).
- Experience working with APIs, cloud platforms, or integration tools.
- Ability to work across time zones and support global teams.
Why Join our Team?
- Competitive salary and performance-based incentives.
- Flexible, remote-friendly work culture.
- Learning & Development opportunities.
- Work with a collaborative, global team.
- Make a real impact in a fast-growing SaaS company.
Technical Account Manager employer: iasset.com
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our SaaS platform and its features. Understanding how our solutions align with customer needs will help you articulate value during interviews and demonstrate your ability to bridge technical and business requirements.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed client accounts in the past. Highlight specific instances where you influenced client decisions or resolved complex issues, as this is crucial for a Technical Account Manager role.
✨Tip Number 3
Research our company culture and values, especially our focus on agility and collaboration. Be ready to discuss how your personal work style aligns with these principles, as cultural fit is important to us.
✨Tip Number 4
Prepare to discuss your experience with CRM and support tools like Salesforce or Zendesk. Being able to demonstrate your familiarity with these platforms will show that you're ready to hit the ground running in our fast-paced environment.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in technical account management, project management, and any relevant SaaS or IT background. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Highlight specific examples of how your skills and experiences make you a great fit for the Technical Account Manager position, particularly in building client relationships and providing technical support.
Showcase Your Communication Skills: Since strong presentation and communication skills are crucial for this role, consider including a brief section in your application that outlines your experience delivering product training or presentations. This will help demonstrate your ability to convey technical information effectively.
How to prepare for a job interview at iasset.com
✨Understand the Company Culture
Before your interview, take some time to research the company's culture. They value flexibility, creativity, and open communication, so be prepared to discuss how you embody these traits in your work.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of technical solutions and SaaS environments. Be ready to share specific examples of how you've successfully managed technical accounts or resolved complex issues in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client relationships. Prepare scenarios where you've influenced client decision-making or delivered tailored solutions to showcase your experience.
✨Highlight Your Communication Skills
Strong presentation and communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently, especially when discussing technical concepts with non-technical stakeholders.
