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For Companies At a Glance
- Tasks: As a Technical Account Manager, you'll connect clients with our tech solutions and ensure their success.
- Company: Join a certified Great Place to Work that values creativity, flexibility, and a positive culture.
- Benefits: Enjoy remote work options, a birthday day off, and a supportive leadership team.
- Why this job: Be part of a fast-paced, innovative environment where you can grow and make a real impact.
- Qualifications: Experience in technical account management or sales within a SaaS or IT setting is essential.
- Other info: Collaborate globally and thrive in a dynamic atmosphere focused on customer satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. Experience has proven that this is how our world class and market leading SaaS platform is created and maintained. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. Craftsmanship, creativity and candour drives our success. Our culture is positive, honest and professional and we encourage open communication, embrace change, and strive for technical mastery. iasset.com operates at an extremely fast pace. Agility is core to our operations and we all work collaboratively to ensure the continued success of our business. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
The Opportunity
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services. You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention. You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our global client base.
What You’ll Be Doing
- Build and maintain long-term relationships with clients by understanding and interpreting their technical and business needs.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Deliver compelling presentations and product education sessions tailored to client requirements.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
What You Bring
- Strong understanding of channel-focused IT operations and pricing models.
- Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment.
- Excellent relationship-building skills with both clients and internal stakeholders.
- High data literacy and the ability to interpret and communicate insights effectively.
- Providing pre-sales technical assistance, demonstrations and product education.
- Experience delivering product training and technical education to diverse audiences.
- Calculating client quotations and administering client accounts.
- Strong presentation and communication skills, both technical and business oriented.
Bonus Points
- Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira).
- Experience working with APIs, cloud platforms, or integration tools.
- Ability to work across time zones and support global teams.
Why Join our Team?
- Competitive salary and performance-based incentives.
- Flexible, remote-friendly work culture.
- Learning & Development opportunities.
- Work with a collaborative, global team.
- Make a real impact in a fast-growing SaaS company.
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our SaaS platform and its features. Understanding the technical aspects of our products will help you engage more effectively with potential clients and demonstrate how our solutions can meet their needs.
✨Tip Number 2
Network with current Technical Account Managers or similar roles within the industry. They can provide valuable insights into the day-to-day responsibilities and challenges, helping you prepare for the role and stand out during the interview process.
✨Tip Number 3
Showcase your relationship-building skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to understand and interpret client needs will resonate well with us.
✨Tip Number 4
Demonstrate your adaptability and eagerness to learn. Our fast-paced environment thrives on agility, so sharing experiences where you've successfully navigated change or learned new technologies will make a strong impression.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, SaaS environments, and any specific skills mentioned in the job description. Use keywords from the job posting to align your qualifications with what the company is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your background aligns with their culture of creativity and collaboration, and provide examples of how you've successfully built relationships with clients in the past.
Showcase Technical Skills: In your application, emphasise your technical skills and experience with tools like CRM systems, APIs, and cloud platforms. Provide specific examples of how you've used these skills to solve problems or improve customer satisfaction.
Highlight Communication Abilities: Since the role requires strong presentation and communication skills, include examples of successful presentations or training sessions you've conducted. This will demonstrate your ability to convey complex information effectively to diverse audiences.
How to prepare for a job interview at iasset.com
✨Understand the Company Culture
Before your interview, take some time to research the company's culture. They value flexibility, creativity, and open communication, so be prepared to discuss how you embody these traits in your work.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of technical solutions. Be ready to discuss your experience with SaaS products, APIs, and any relevant tools like Salesforce or Zendesk.
✨Prepare for Relationship-Building Questions
Since the role involves building long-term relationships with clients, think of examples from your past where you've successfully managed client relationships or resolved complex issues. Highlight your communication skills and ability to influence decision-making.
✨Practice Your Presentation Skills
You'll likely need to deliver product demonstrations and training sessions. Prepare a short presentation on a relevant topic to showcase your ability to communicate technical information clearly and effectively.
