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For Companies At a Glance
- Tasks: As a Technical Account Manager, you'll connect clients with our tech solutions and ensure their success.
- Company: Join a certified Great Place to Work that values creativity, flexibility, and a positive culture.
- Benefits: Enjoy remote work options, a birthday day off, and a supportive leadership team.
- Why this job: Be part of a fast-paced, innovative environment where you can grow and make a real impact.
- Qualifications: Experience in technical account management or sales within a SaaS or IT setting is essential.
- Other info: Familiarity with CRM tools and cloud platforms is a bonus!
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. Experience has proven that this is how our world class and market leading SaaS platform is created and maintained. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. Craftsmanship, creativity and candour drives our success. Our culture is positive, honest and professional and we encourage open communication, embrace change, and strive for technical mastery. iasset.com operates at an extremely fast pace. Agility is core to our operations and we all work collaboratively to ensure the continued success of our business. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
The Opportunity
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services. You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention. You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our global client base.
What You’ll Be Doing
- Build and maintain long-term relationships with clients by understanding and interpreting their technical and business needs.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Deliver compelling presentations and product education sessions tailored to client requirements.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
What You Bring
- Strong understanding of channel-focused IT operations and pricing models.
- Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment.
- Excellent relationship-building skills with both clients and internal stakeholders.
- High data literacy and the ability to interpret and communicate insights effectively.
- Providing pre-sales technical assistance, demonstrations and product education.
- Experience delivering product training and technical education to diverse audiences.
- Calculating client quotations and administering client accounts.
- Strong presentation and communication skills, both technical and business oriented.
Bonus Points
- Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira).
- Experience working with APIs, cloud platforms, or integration tools.
- Ability to work across time zones and support global teams.
Why Join our Team?
- Competitive salary and performance-based incentives.
- Flexible, remote-friendly work culture.
- Learning & Development opportunities.
- Work with a collaborative, global team.
- Make a real impact in a fast-growing SaaS company.
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our SaaS platform and its features. Understanding the technical aspects of our products will help you engage more effectively with potential clients and demonstrate how our solutions can meet their needs.
✨Tip Number 2
Network with current Technical Account Managers or professionals in similar roles. They can provide insights into the day-to-day responsibilities and challenges, which will help you tailor your approach during interviews.
✨Tip Number 3
Showcase your relationship-building skills by preparing examples of how you've successfully managed client relationships in the past. Highlighting your ability to understand and interpret client needs will set you apart.
✨Tip Number 4
Demonstrate your data literacy by discussing how you've used data to drive decisions or improve customer satisfaction in previous roles. This will resonate well with our focus on delivering tailored solutions based on client insights.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Account Manager. Highlight your relevant experience in technical account management, project management, or technical sales in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your relationship-building skills, data literacy, and any experience with SaaS environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed client relationships and provided technical support in the past.
Showcase Your Technical Skills: In your application, be sure to highlight any familiarity with CRM tools, cloud platforms, or APIs. This will demonstrate your technical proficiency and ability to bridge the gap between technical solutions and customer success.
How to prepare for a job interview at iasset.com
✨Understand the Company Culture
Before your interview, take some time to research the company's culture. They value flexibility, creativity, and open communication, so be prepared to discuss how you embody these traits in your work.
✨Showcase Your Technical Expertise
As a Technical Account Manager, you'll need to demonstrate your understanding of technical solutions. Be ready to discuss your experience with SaaS products, APIs, and any relevant tools like Salesforce or Zendesk.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage client relationships. Think of specific examples from your past experiences where you successfully resolved complex issues or influenced client decisions.
✨Highlight Your Communication Skills
Strong presentation and communication skills are crucial for this role. Practice explaining technical concepts in simple terms and be ready to showcase how you've delivered product training or demonstrations in the past.
