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For Companies At a Glance
- Tasks: As a Technical Account Manager, you'll build client relationships and ensure they get the most from our tech solutions.
- Company: Join a certified Great Place to Work that values creativity, flexibility, and a positive culture.
- Benefits: Enjoy remote work options, a birthday day off, and a supportive leadership team.
- Why this job: Be part of a fast-paced, innovative environment where you can grow and make a real impact.
- Qualifications: Experience in technical account management or sales within a SaaS or IT setting is essential.
- Other info: Collaborate with global teams and enjoy learning opportunities in a dynamic workplace.
The predicted salary is between 36000 - 60000 £ per year.
The Company
Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. Experience has proven that this is how our world class and market leading SaaS platform is created and maintained. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. Craftsmanship, creativity and candour drives our success. Our culture is positive, honest and professional and we encourage open communication, embrace change, and strive for technical mastery.
iasset.com operates at an extremely fast pace. Agility is core to our operations and we all work collaboratively to ensure the continued success of our business. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
The Opportunity
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services. You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention. You will thrive in our dynamic and fast paced environment where you can grow, learn and feel challenged. The atmosphere is fun, consultative and focused on delivering best of class products to our global client base.
What You’ll Be Doing
- Build and maintain long-term relationships with clients by understanding and interpreting their technical and business needs.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Deliver compelling presentations and product education sessions tailored to client requirements.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
What You Bring
- Strong understanding of channel-focused IT operations and pricing models.
- Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment.
- Excellent relationship-building skills with both clients and internal stakeholders.
- High data literacy and the ability to interpret and communicate insights effectively.
- Providing pre-sales technical assistance, demonstrations and product education.
- Experience delivering product training and technical education to diverse audiences.
- Calculating client quotations and administering client accounts.
- Strong presentation and communication skills, both technical and business oriented.
Bonus Points
- Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira).
- Experience working with APIs, cloud platforms, or integration tools.
- Ability to work across time zones and support global teams.
Why Join our Team?
- Competitive salary and performance-based incentives.
- Flexible, remote-friendly work culture.
- Learning & Development opportunities.
- Work with a collaborative, global team.
- Make a real impact in a fast-growing SaaS company.
Technical Account Manager employer: iasset.com
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with our SaaS platform and its features. Understanding how our solutions align with customer needs will help you articulate value during interviews and demonstrate your ability to bridge technical and business requirements.
✨Tip Number 2
Showcase your relationship-building skills by preparing examples of how you've successfully managed client accounts in the past. Highlight specific instances where you influenced decision-making or resolved complex issues to illustrate your capability as a trusted advisor.
✨Tip Number 3
Research common challenges faced by clients in the SaaS industry and think about how you would address these as a Technical Account Manager. Being able to discuss potential solutions will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Prepare to discuss your experience with CRM and support tools, especially Salesforce and Zendesk. Familiarity with these platforms is crucial for the role, and being able to speak confidently about your experience will set you apart from other candidates.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Technical Account Manager position. Tailor your application to highlight relevant experiences that align with the job description.
Craft a Compelling CV: Your CV should clearly showcase your experience in technical account management, project management, and any relevant SaaS or IT background. Use bullet points to make it easy to read and focus on achievements that demonstrate your skills.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Highlight specific examples of how your skills and experiences make you a great fit for the Technical Account Manager position, particularly in building client relationships and providing technical support.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your application reflects your ability to convey complex information clearly. Use concise language and structure your application logically to demonstrate your communication prowess.
How to prepare for a job interview at iasset.com
✨Understand the Company Culture
Before your interview, take some time to research the company's culture. They value flexibility, creativity, and open communication, so be prepared to discuss how you embody these traits in your work.
✨Showcase Your Technical Knowledge
As a Technical Account Manager, you'll need to demonstrate a strong understanding of technical solutions. Be ready to discuss your experience with SaaS products, APIs, and any relevant tools like Salesforce or Jira.
✨Prepare for Relationship-Building Questions
Since the role involves building long-term relationships with clients, expect questions about your approach to client management. Have examples ready that showcase your ability to understand and meet client needs.
✨Practice Your Presentation Skills
You'll likely need to deliver product demonstrations and training sessions. Practise presenting complex information clearly and engagingly, as this will be crucial in your role.
