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- Tasks: Serve as a trusted advisor, bridging technical solutions and customer success.
- Company: Join a certified Great Place to Work with a flexible and creative culture.
- Benefits: Enjoy remote work, birthday off, competitive salary, and learning opportunities.
- Why this job: Be a change agent in a high-growth company with an innovative leadership team.
- Qualifications: Experience in technical account management or sales within a SaaS or IT environment.
- Other info: Familiarity with CRM tools and ability to support global teams is a plus.
The predicted salary is between 36000 - 60000 £ per year.
The Company Our culture deems that our people work from wherever they feel most productive. We empower their journey by providing the flexibility enhancing a creative work environment. We are proud to be certified as a Great Place to Work, a testament to our team and commitment to providing an approachable management structure, flexibility, and a focus on balance at work, and at home. You will enjoy great benefits including workplace flexibility, a day off for your birthday, the opportunity to be a change agent in an emerging high growth company, and an experienced leadership team who foster a uniquely fresh and innovative environment.
We are looking for an enthusiastic and driven Technical Account Manager to join our growing team and serve as a trusted advisor to our strategic customers. As a TAM, you’ll bridge the gap between our technical solutions and customer success, ensuring our clients achieve maximum value from our products and services.
You’ll work closely with cross-functional teams—including Sales, Development, and Support—to deliver tailored solutions, resolve complex issues, and drive long-term customer satisfaction and retention.
- Provide pre-sales technical assistance, product demonstrations, and training to support customer onboarding and adoption.
- Influence client decision-making by aligning our solutions with their goals and recommending best-fit services.
- Calculate client quotations, manage account administration, and support pricing discussions across various models.
- Collaborate with global support teams to resolve technical issues and provide backup coverage when needed.
- Work cross-functionally with Developers, Sales, and Marketing to ensure a seamless customer experience.
- Support project management efforts and contribute to technical support initiatives as needed.
Strong understanding of channel-focused IT operations and pricing models. Proven experience in technical account management, technical sales, project management, or support within a SaaS or IT environment. Excellent relationship-building skills with both clients and internal stakeholders. High data literacy and the ability to interpret and communicate insights effectively. Providing pre-sales technical assistance, demonstrations and product education. Experience delivering product training and technical education to diverse audiences. Calculating client quotations and administering client accounts.
Bonus Points: Familiarity with CRM and support tools (e.g., Salesforce, Zendesk, Jira). Ability to work across time zones and support global teams.
Competitive salary and performance-based incentives. Flexible, remote-friendly work culture. Learning & Development opportunities.
Contact Detail:
iasset.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Technical Account Manager
✨Tip Number 1
Familiarise yourself with our products and services by exploring our YouTube Channel - ChannelTalks. Understanding our offerings will help you articulate how they align with customer needs during interviews.
✨Tip Number 2
Network with current or former Technical Account Managers in the SaaS industry. They can provide insights into the role and share experiences that could be beneficial for your application and interview process.
✨Tip Number 3
Brush up on your technical knowledge related to channel-focused IT operations and pricing models. Being able to discuss these topics confidently will demonstrate your expertise and readiness for the role.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with clients and internal teams in previous roles. Highlighting your relationship-building skills will be crucial, as this is a key aspect of the Technical Account Manager position.
We think you need these skills to ace Remote Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical account management, SaaS, or IT environments. Emphasise your relationship-building skills and any experience with CRM tools like Salesforce or Zendesk.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific examples of how you've successfully bridged the gap between technical solutions and customer success in previous roles.
Showcase Your Technical Skills: Clearly outline your technical skills and experiences that align with the job description. Highlight your ability to provide pre-sales technical assistance and product demonstrations, as well as your understanding of channel-focused IT operations.
Prepare for Potential Questions: Anticipate questions related to your experience in managing accounts, resolving technical issues, and collaborating with cross-functional teams. Be ready to discuss how you can influence client decision-making and drive long-term satisfaction.
How to prepare for a job interview at iasset.com
✨Showcase Your Technical Knowledge
As a Technical Account Manager, it's crucial to demonstrate your understanding of technical solutions and how they align with customer needs. Be prepared to discuss specific technologies you've worked with and how you've successfully implemented them in previous roles.
✨Emphasise Relationship-Building Skills
This role requires excellent relationship-building skills. Share examples of how you've fostered strong relationships with clients and internal teams. Highlight your ability to communicate effectively and resolve conflicts, as this will be key to ensuring customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to resolve complex issues or manage client expectations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company Culture
Understanding the company's culture is vital, especially since they value flexibility and creativity. Familiarise yourself with their values and be ready to discuss how your work style aligns with their remote-friendly environment. This shows you're not just a fit for the role, but for the company as well.
