Ian Williams Ltd. is seeking an Inbound Customer Service Advisor for the National Helpdesk (iwhub). You will handle high-volume inbound calls from social housing clients, delivering concise, timely, and first-time resolution where possible.
You will work to SLAs and KPIs in a fast-paced environment, supported by modern office facilities. The role offers a competitive salary (£28,583), monthly bonuses, pension, and life insurance. Diversity and training opportunities are emphasised.
Inbound Repairs Helpdesk Advisor employer: Ian Williams
At Ian Williams Ltd, we pride ourselves on being an exceptional employer, particularly for our Contracts Manager role based in the vibrant Plymouth area. Our commitment to fairness, inclusivity, and respect is reflected in our supportive work culture, where coaching and development are prioritised, and your contributions are both recognised and rewarded. With a range of benefits including a profit share scheme, enhanced leave options, and comprehensive health support, we offer a fulfilling environment for those passionate about delivering outstanding results and fostering team growth.
