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- Tasks: Join us as a Reactive Maintenance Scheduler, optimising repairs and scheduling with care.
- Company: Ian Williams Ltd is a supportive company focused on trust and teamwork in the construction industry.
- Benefits: Enjoy 31 days paid holiday, monthly bonuses, and a pension contribution of up to 5%.
- Why this job: Make a real difference in a dynamic environment while developing your skills and career.
- Qualifications: Customer service experience is great; we welcome anyone eager to learn and grow.
- Other info: Work in a modern office with excellent transport links and a focus on employee wellbeing.
The predicted salary is between 28800 - 43200 £ per year.
2 days ago Be among the first 25 applicants
This range is provided by Ian Williams Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. In this fast paced role, you will optimise our repairs service through effective scheduling, while operating with compassion, care and empathy.
Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive Maintenance division at Ian Williams.We value our people, fostering a culture of trust and support that brings out the best in our team.
Effective planning is the heartbeat of our success, and we need someone who thrives in a dynamic environment and takes pride in making a difference
- We provide you with the opportunity to earn more with monthly bonuses, based on performance
- Be part of our annual company profit share (14% achieved last year)
- Let us help you prepare for your future with an employer pension contribution of up to 5%
- 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year
- Ongoing training and development opportunities within the iwhub
- Life Insurance
- Annual pay reviews
- Enhanced maternity/ paternity pay
- Trade discounts from our preferred suppliers for you and your friends and family
- Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.
The Reactive Maintenance Scheduler role:
- Access to our dynamic scheduling system and technology, you can effectively plan operatives\’ day to day work schedules, taking pride in delivering a first-class experience to our customers (residents) in a concise, timely and efficient manner.
- Having ownership of this process from start to finish, you consider priority, location, and time, whilst mitigating risks that could affect KPIs (Key Performance Indicators)
- Acting as the first point of contact for our customers, you\’ll support our trade operatives, via phone and email, while they successfully complete their works on site, always striving for a first-time fix resolution.
- Accuracy is key to a first-time resolution, therefore you take pride in the notes you make for each job/task on the system, to support compliance and process
- Producing KPI (Key Performance Indicators) reports daily, that contribute to the overall Contract performance.
What will you bring as a Reactive Maintenance Scheduler?
- If you have planning and scheduling experience fantastic, however, we also welcome and encourage anyone with high level customer service-based experience, ideally via the telephone, and astute problem-solving skills to apply. If you have the right willingness, drive, and commitment to learn how to book appointments, rearrange appointments and schedule engineer diaries, then we want to hear from you today!
- You thrive working within a fast-paced and reactive environment. This will suit individuals who enjoy a busy, dynamic, and ever-changing day
- Strong IT (Information Technology) and analytical skills with the aptitude to pick up new systems and be able to follow process and procedure is a real must
About Ian Williams Ltd.
Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Indeed and Glassdoor.
The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
We reserve the right to shortlist prior to the closing date.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.
We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
-
Industries
Construction
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Reactive Maintenance Scheduler employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Maintenance Scheduler
✨Tip Number 1
Familiarise yourself with the tools and technology used in scheduling systems. Being able to demonstrate your understanding of these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. This will highlight your ability to handle the fast-paced, reactive environment that the role demands.
✨Tip Number 3
Research Ian Williams Ltd. and their values. Understanding their commitment to diversity and employee support can help you align your answers with their company culture during the interview.
✨Tip Number 4
Practice your problem-solving skills by working through hypothetical scheduling scenarios. Being able to think on your feet and provide solutions will demonstrate your readiness for the role.
We think you need these skills to ace Reactive Maintenance Scheduler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reactive Maintenance Scheduler. Highlight your relevant experience in scheduling, customer service, and problem-solving in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your ability to thrive in fast-paced environments and your strong IT skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your previous experiences have prepared you for this position, particularly in customer service and scheduling.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Ian Williams Ltd
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of a Reactive Maintenance Scheduler. Familiarise yourself with the key tasks such as scheduling, customer service, and KPI reporting. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Problem-Solving Skills
Since the role requires astute problem-solving skills, prepare examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you prioritised tasks and managed time effectively in a fast-paced environment.
✨Emphasise Customer Service Experience
Highlight any previous customer service roles you've held, especially those involving phone communication. Ian Williams Ltd values compassion and empathy, so share stories that showcase your ability to connect with customers and provide excellent service.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and opportunities for growth within the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
