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- Tasks: Manage scheduling and ensure efficient housing repairs for Teign Housing residents.
- Company: Templer HomeBuild, a dynamic subsidiary of Teign Housing.
- Benefits: 31 days holiday, pension contributions, training opportunities, and trade discounts.
- Why this job: Join a supportive team and make a real difference in housing services.
- Qualifications: Experience in planning/scheduling and strong communication skills required.
- Other info: Flexible working environment with excellent career development prospects.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Our planning and scheduling team are an integral part to the successful running of our Asset Management contract that we deliver to Teign Housing, and we are looking for a new member to join its high achieving team. As a Planner/Scheduler, you are part of a small, friendly, and efficient team based in Newton Abbot and you’ll enjoy the dynamics of working within a fast paced and everchanging working day, working to SLAs and KPIs, striving always to achieve the best housing repairs service possible to our customers (Teign Housing residents).
You will be joining a friendly and supportive team that share a genuine ‘working together’ ethos and passion for doing things ‘right’ to deliver and achieve as a team. In return, Templer HomeBuild offer its employees an agile working environment, offering you the flexibility to work from home and the office throughout your working week.
Responsibilities
- Using our dynamic scheduling system, you will manage operative diaries to ensure all works are carried out efficiently, within agreed timescales (SLAs), whilst keeping operatives fully utilised and delivering an excellent customer service experience.
- Managing the emerging day, dealing with emergencies and exceptions, to ensure the most appropriate service is delivered to our residents.
- You’ll act as the first point of contact for our customers and our trade operatives to help with issues and to assist providing effective resolutions, swiftly.
- You will input up to date, accurate and complete notes for each job/task on the system, contributing to our contract performance tracking and high performance.
What you will bring
- Demonstrable planning/scheduling experience ideally from a fast-paced dynamic environment with high-volume telephone communication. Housing repairs related background is advantageous.
- Strong IT skills with the aptitude to pick up new systems and follow processes consistently.
- Excellent communication skills, with ownership and accountability to make decisions and follow them through to completion and satisfaction.
- Determination, resilience and motivation to achieve targets, with pride in completing and achieving results independently and as part of a team.
Benefits
- Employer pension contribution of up to 5%
- 31 days paid holiday (including bank holidays), with options to buy up to 5 days or sell up to 3 days per year
- Annual pay reviews
- Life Insurance
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice
About Templer HomeBuild
We are an exciting venture, with the security and stability of being a subsidiary of Teign Housing, with a strong connection with Ian Williams, benefiting from their expertise as one of the UK’s leading property services companies. We deliver a comprehensive responsive repairs service (including gas servicing and repairs) as well as planned maintenance works, voids, cyclical painting solutions and appliance testing and repairs. We are passionate about people and committed to offering a great place to work, supporting the right benefits and opportunities to develop your career.
We reserve the right to shortlist prior to the closing date based on application volumes. The successful applicant will be required to complete a criminal records check. We comply with the Rehabilitation of Offenders Act 1974 (Exceptions) Order and DBS checks, treating all applicants fairly.
Templer HomeBuild is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is foundational to what we do, and we are focused on equality and diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Templer HomeBuild will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located on our website.
We are delighted to have strong relationships with our preferred agencies; therefore, please note no agencies should engage with us regarding this position.
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Planner / Scheduler employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planner / Scheduler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Templer HomeBuild and Teign Housing. Understanding their values and mission will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to planning and scheduling. Think about how your past experiences can showcase your skills in managing diaries and dealing with emergencies.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with dynamic scheduling systems and how you've used IT to improve efficiency. This is key for the Planner/Scheduler role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly team.
We think you need these skills to ace Planner / Scheduler
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your planning and scheduling experience. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Communication Skills: Since you'll be the first point of contact for our customers, it's crucial to demonstrate your excellent communication skills. Share examples in your application that showcase how you've effectively resolved issues in the past.
Highlight Your IT Proficiency: We want to see that you're comfortable with technology! Mention any relevant software or systems you've used before, especially if they relate to scheduling or planning.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Templer HomeBuild.
How to prepare for a job interview at Ian Williams Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner/Scheduler in a fast-paced environment. Familiarise yourself with SLAs and KPIs, as well as the specific challenges faced in housing repairs. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for customers and operatives, practice articulating your thoughts clearly. Prepare examples of how you've effectively resolved issues in the past, demonstrating your ability to communicate under pressure and maintain a positive customer experience.
✨Be Ready for Dynamic Situations
Expect questions about how you handle emergencies and unexpected changes. Think of specific instances where you successfully managed a last-minute scheduling conflict or adapted to a sudden change in priorities. This will highlight your resilience and problem-solving skills.
✨Emphasise Teamwork
The role is all about working together, so be prepared to discuss how you collaborate with others. Share experiences where you contributed to a team goal or supported colleagues in achieving targets. This will resonate well with the company’s ethos of ‘working together’.
