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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver high-quality maintenance services and build strong client relationships.
- Company: Join Ian Williams, a leader in the housing sector with a focus on people and collaboration.
- Benefits: Enjoy profit sharing, flexible working, enhanced pension contributions, and comprehensive health insurance.
- Why this job: Make a real impact by empowering your team and ensuring customer satisfaction in a rewarding environment.
- Qualifications: Proven leadership experience in maintenance or responsive contracting, with a passion for developing people.
- Other info: Diverse workplace committed to equality and personal growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Join to apply for the Operations and Commercial Manager role at Ian Williams Ltd.
An Operations and Commercial Manager at Ian Williams is passionate and people focused, with demonstrable commercial and operational aptitude. We require a true people leader to support a successful long-term contract with our housing client, based in Birmingham, within our Response Maintenance business.
This opportunity suits someone with strong commercial and operational acumen, ideally from a Response/Maintenance background, who is committed to building a collaborative and customer-centric relationship with the client.
Benefits
- Be part of our annual company profit share scheme (achieved 14% in last FY)
- Private mileage scheme and fuel card
- Enhanced employer pension contribution up to 10% or contribute to a savings scheme
- Life, Medical and Permanent Health Insurance
- Annual leave, plus bank holidays with the option to buy or sell
- Flexible working patterns considered for a well-balanced work/life balance
- Access to an employee assistance program for health, wellbeing, and free financial and legal advice
As Operations And Commercial Manager, You Will
- Have full responsibility and accountability for the success of your business, including motivating and supporting your team, managing and presenting the commercials, and building a trusting client relationship long-term
- Accountable for the business budget and P&L, working with your commercial team to achieve profit while maintaining a strong client relationship
- Develop and nurture your team, lead by example, identify talent and leverage individuals’ skills to strengthen the business
- Lead through your operational teams with a direct labour workforce (Forepersons, Multi-trade and Electricians) led by your Contract Manager and Site Manager to drive high productivity and deliver work to a high quality in line with KPIs
- Maintain exceptional communication to secure and sustain client relationships and deliver a high-quality service to secure long-term business
- Drive achievement of targets and expectations to ensure safety, quality, and timely delivery in a reactive maintenance/voids environment
What will you bring as Operations and Commercial Manager?
- Significant leadership experience in a similar role, ideally in a responsive/maintenance contracting environment; transferable experience from housing or high-volume customer service-focused work is welcomed
- Demonstrable passion for people, engaging, empowering, and developing your team
- Experience contributing to business/operational plans and P&L reporting for budgets up to £5 million
- Experience developing exceptional client relationships through understanding contract expectations, KPIs, and SLAs, delivering consistently high performance and managing disputes effectively
Additional Benefits
- Annual pay reviews
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from preferred suppliers for you and your friends and family
- Specsavers vouchers
- For information on all other benefits, please visit our website
About Ian Williams Ltd
Discover more about us on Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist before the closing date based on application volumes. Ian Williams is an equal opportunity employer and is committed to diversity and inclusion. Applicant data is used for recruitment purposes only, per our Candidate Privacy Notice. We request no agency inquiries for this position.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Sales and Business Development
- Industries: Construction
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Operations and Commercial Manager employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations and Commercial Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they engage with their team and clients. This will help you tailor your answers and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As an Operations and Commercial Manager, you'll need to demonstrate your ability to lead and motivate a team. Think of examples from your past where you've successfully engaged your team or resolved conflicts, and be ready to share those stories.
✨Tip Number 3
Prepare some insightful questions for your interviewers. Ask about their approach to client relationships or how they measure success in their operations. This shows that you're not just looking for any job, but that you're keen on making a real impact at Ian Williams.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in reinforcing your interest in the role and keeping you top of mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for their team.
We think you need these skills to ace Operations and Commercial Manager
Some tips for your application 🫡
Show Your Passion for People: In your application, let us see your passion for people shine through! Share examples of how you've motivated and supported your team in previous roles. We want to know how you engage and empower those around you.
Highlight Your Commercial Acumen: Make sure to showcase your commercial and operational skills. Talk about your experience with budgets and P&L management, especially if you've worked with figures up to £5 million. We love seeing candidates who understand the business side of things!
Demonstrate Your Leadership Style: We’re looking for a true people leader, so don’t hold back on sharing your leadership style. Describe how you lead by example and develop your team’s talents. This is your chance to show us how you create a collaborative environment.
Apply Through Our Website: Remember, the best way to apply is through our website! It’s super easy and ensures your application gets to the right place. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ian Williams Ltd
✨Know Your Numbers
As an Operations and Commercial Manager, you'll need to be comfortable with budgets and P&L. Brush up on your financial knowledge and be ready to discuss how you've managed budgets in the past. Bring specific examples of how you’ve achieved profit while maintaining strong client relationships.
✨Showcase Your People Skills
This role is all about people management. Prepare to share stories that highlight your leadership style and how you've engaged and developed your teams. Think about times when you motivated your team during challenging situations and how you fostered a collaborative environment.
✨Understand the Client's Needs
Research Ian Williams and their housing clients. Be prepared to discuss how you would build and maintain trusting relationships with clients. Show that you understand the importance of KPIs and SLAs in delivering high-quality service and how you’ve successfully navigated client expectations in the past.
✨Demonstrate Your Problem-Solving Skills
In a reactive maintenance environment, things can change quickly. Prepare examples of how you've tackled unexpected challenges and ensured that work was delivered on time and to a high standard. Highlight your tenacity and drive to meet targets, even under pressure.
