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- Tasks: Lead a team to ensure top-notch customer satisfaction and hit performance targets.
- Company: Join Ian Williams, a leading repairs and maintenance business in Nottingham.
- Benefits: Enjoy profit sharing, enhanced pension contributions, and health insurance perks.
- Why this job: Be part of a collaborative culture focused on excellence and customer care.
- Qualifications: Experience managing trade teams in the housing sector is essential.
- Other info: Diversity is key at Ian Williams; we celebrate all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Ian Williams is seeking a skilled Contract Manager to join our repairs and maintenance business based in Nottingham. As a Contract Manager, you will have full operational responsibility to ultimately impact and achieve 100% customer satisfaction and to exceed targeted KPI performance. You will be working across the GU postcode areas working closely with your delivery trades team, the housing client and your commercial colleagues aiming for collaborative success and performance excellence.
Benefits:
- Be part of the company profit share scheme (12% of base salary achieved last year)
- Private mileage scheme and fuel card
- Enhanced employer pension contribution of up to 7% OR a savings scheme
- Life, Medical and Permanent Health Insurance
- Annual leave, with the option to buy up to 5 days or sell up to 3 days per year
- Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice.
The Contract Manager role:
- Incentivising and motivating directly employed trade labour whilst managing subcontractors for specialist works.
- Instilling ownership and responsibility in your teams (Foreperson, Tradespersons) to support the successful delivery of response works to the expected standards, on time and to budget, while ensuring customer satisfaction and KPIs are achieved.
- Ensuring and enforcing Health and Safety measures are in place and monitored.
- Building relationships internally with all teams and with the housing client; encouraging commercial and operational teams to work closely together.
What will I bring to the Contract Manager role?
- Relevant experience in managing a direct trade team from a similar industry.
- The ability to multitask, find workable solutions and manage several KPI variables.
- A sound working knowledge of Health and Safety requirements; an SMSTS is required.
- An understanding of the impact that operations can have on cost and risk management.
- A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential.
Additional benefits:
- Annual pay reviews
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers
- Specsavers vouchers
About Ian Williams Ltd: Discover more through our social media pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is the foundation of what we do.
Contract Manager employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs that Ian Williams values. Understanding these metrics will allow you to demonstrate how your previous experience aligns with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Ian Williams on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 3
Prepare to discuss your experience in managing trade teams and how you've successfully motivated them in past roles. Be ready with specific examples that highlight your leadership skills and ability to achieve customer satisfaction.
✨Tip Number 4
Research the latest trends in health and safety regulations relevant to the construction industry. Being knowledgeable about these can set you apart as a candidate who prioritises safety and compliance in operations.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contract Manager at Ian Williams. Familiarise yourself with their focus on customer satisfaction, KPI performance, and team collaboration.
Tailor Your CV: Highlight your relevant experience in managing trade teams, particularly in the residential or housing sector. Emphasise your ability to multitask and manage KPIs effectively, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and how your background aligns with the company's values. Mention your understanding of Health and Safety requirements and any relevant qualifications like SMSTS.
Showcase Your Soft Skills: Demonstrate your ability to build relationships and work collaboratively with various teams. Provide examples of how you've motivated teams in the past and achieved successful outcomes in similar roles.
How to prepare for a job interview at Ian Williams Ltd
✨Showcase Your Management Experience
Be prepared to discuss your relevant experience in managing a direct trade team. Highlight specific examples from your past roles that demonstrate your ability to lead teams effectively, especially in the context of responsive maintenance or similar industries.
✨Demonstrate Your Problem-Solving Skills
Since the role requires multitasking and finding workable solutions, come equipped with examples of challenges you've faced in previous positions. Explain how you approached these issues and the outcomes, particularly in relation to achieving KPIs.
✨Understand Health and Safety Regulations
Familiarise yourself with health and safety requirements relevant to the construction and maintenance industry. Be ready to discuss your knowledge and any certifications you hold, such as an SMSTS, as this is crucial for the role.
✨Build Rapport with Interviewers
Since building relationships is key in this role, practice engaging with your interviewers. Show enthusiasm for collaboration and teamwork, and be ready to discuss how you would foster strong relationships with both internal teams and clients.
