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- Tasks: Lead a team to ensure top-notch customer satisfaction and hit performance targets.
- Company: Join Ian Williams, a leading repairs and maintenance business in Nottingham.
- Benefits: Enjoy profit sharing, enhanced pension contributions, and health insurance perks.
- Why this job: Be part of a collaborative culture focused on excellence and customer care.
- Qualifications: Experience managing trade teams in the housing sector is essential.
- Other info: Diversity is key at Ian Williams; we celebrate all backgrounds.
The predicted salary is between 36000 - 60000 £ per year.
Ian Williams is seeking a skilled Contract Manager to join our repairs and maintenance business based in Nottingham. As a Contract Manager, you will have full operational responsibility to ultimately impact and achieve 100% customer satisfaction and to exceed targeted KPI performance. You will be working across the GU postcode areas working closely with your delivery trades team, the housing client and your commercial colleagues aiming for collaborative success and performance excellence.
Benefits:
- Be part of the company profit share scheme (12% of base salary achieved last year)
- Private mileage scheme and fuel card
- Enhanced employer pension contribution of up to 7% OR a savings scheme
- Life, Medical and Permanent Health Insurance
- Annual leave, with the option to buy up to 5 days or sell up to 3 days per year
- Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice.
The Contract Manager role:
- Incentivising and motivating directly employed trade labour whilst managing subcontractors for specialist works.
- Instilling ownership and responsibility in your teams (Foreperson, Tradespersons) to support the successful delivery of response (reactive repairs and voids) works to the expected standards, on time and to budget, whilst ensuring customer satisfaction and KPIs are achieved.
- Ensuring and enforcing Health and Safety measures are in place and monitored.
- Building relationships both internally with all teams and with the housing client; encouraging commercial and operational teams to work closely together.
What will I bring to the Contract Manager role?
- Relevant experience in managing a direct trade team from a similar industry.
- The ability to multitask, find workable solutions and manage several KPI variables.
- A sound working knowledge of Health and Safety requirements; an SMSTS is required.
- An understanding of the impact that operations can have on cost and risk management.
- A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential.
Additional benefits:
- Annual pay reviews
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers
- Specsavers vouchers
About Ian Williams Ltd: Discover more through our social media pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is the foundation of what we do, focusing on equality and the diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Contract Manager employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Manager
✨Tip Number 1
Familiarise yourself with the specific KPIs that Ian Williams values. Understanding these metrics will allow you to demonstrate how your previous experience aligns with their goals during any discussions or interviews.
✨Tip Number 2
Network with current or former employees of Ian Williams on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Showcase your knowledge of Health and Safety regulations, particularly the SMSTS certification. Being able to discuss how you've implemented safety measures in past roles will set you apart as a candidate who prioritises team and client wellbeing.
✨Tip Number 4
Prepare examples of how you've successfully managed trade teams in the past. Be ready to discuss specific challenges you faced and how you motivated your team to achieve high levels of customer satisfaction and operational excellence.
We think you need these skills to ace Contract Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Contract Manager at Ian Williams. Familiarise yourself with their focus on customer satisfaction, KPI performance, and team collaboration.
Tailor Your CV: Highlight your relevant experience in managing trade teams, particularly in the residential or housing sector. Emphasise your ability to multitask and manage KPIs effectively, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's values and how your skills align with their needs. Mention your knowledge of Health and Safety requirements and any relevant qualifications like an SMSTS.
Showcase Your Soft Skills: In your application, emphasise your ability to build relationships and work collaboratively with various teams. Highlight examples of how you've motivated teams and ensured successful project delivery in the past.
How to prepare for a job interview at Ian Williams Ltd
✨Showcase Your Management Experience
Be prepared to discuss your relevant experience in managing a direct trade team. Highlight specific examples from your past roles that demonstrate your ability to lead and motivate teams effectively, especially in the context of responsive maintenance or similar industries.
✨Demonstrate Your Problem-Solving Skills
Since the role requires multitasking and finding workable solutions, come equipped with examples of how you've successfully managed multiple KPIs in previous positions. Discuss any challenges you faced and how you overcame them to achieve targets.
✨Emphasise Health and Safety Knowledge
Given the importance of Health and Safety in this role, ensure you can articulate your understanding of relevant regulations and practices. Mention any certifications you hold, such as an SMSTS, and provide examples of how you've implemented safety measures in past projects.
✨Build Rapport with Interviewers
Since building relationships is key in this role, focus on establishing a connection with your interviewers. Be personable and engage them in conversation about their experiences at Ian Williams, showing your interest in collaborative success and performance excellence.
