Contract Manager

Our Birmingham Response team are seeking a Contracts Manager who embodies our values and can lead the successful completion of our Response Maintenance contracts

At Ian Williams, our commitment to quality, professionalism, and high standards ensures we deliver exceptional results. In our ambitious environment, we provide the tools, knowledge, and leadership to make things happen.

We believe leadership is not about dictating but about connecting. We create an environment where individuals feel valued and empowered, providing the opportunity to have open and honest conversations. By recognising our people's unique strengths, we work to help you achieve your potential and go further with us.

We value fairness, inclusivity, and respect. Your hard work will always be rewarded and recognised, and with this, we offer the following:

Benefits:

• Be part of the company profit share scheme (14% of base salary achieved last year)
• Private mileage scheme and fuel card
• Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme
• Annual leave (inc. Public Holidays) buy up to 5 days or sell up to 3 days per year
• Annual pay reviews
• Life, Medical and Permanent Health Insurance
• Enhanced maternity/ paternity pay
• Training and development opportunities
• Exclusive discounts from our preferred supplier
• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

The Contract Manager role:

• Incentivising and motivating directly employed trade labour whilst on occasion engaging and managing subcontractors for specialist works.
• Instilling ownership and responsibility in your teams (Foreperson, Tradespersons) to support the successful delivery of response (reactive repairs and voids) works to the expected standards, on time and to budget, whilst always ensuring that customer satisfaction and KPIs are achieved.
• Ensuring and enforcing Health and Safety measures are in place and monitored, taking care of yourself, your team, and your customers.
• Building relationships both internally with all teams and with the housing client; we encourage commercial and operational teams to work very closely together to ensure a successful and collaborative delivery.

What will I bring to the Contract Manager role?

• Relevant experience in managing a direct trade team (essential) from a similar industry (preferred). For example, management experience in responsive maintenance, disrepair, planned or minor works within the residential/housing sector is advantageous.
• The ability to multitask, find tangible, workable solutions and manage several KPI variables so that targets are achieved via our delivery model.
• A sound working knowledge of Health and Safety requirements. An SMSTS is required.
• An understanding of the impact that operations can have on cost and risk management.
• A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential.

About Ian Williams Ltd:

Discover more about us by reviewing our website, and also through our social media platforms, along with LinkedIn, Facebook, Indeed and Glassdoor.

The successful applicant will be required to complete a criminal records check. As an organisation assessing applicants’ suitability for positions which are included in the Rehabilitation of Offenders Act 1974 (Exceptions) Order using criminal record checks processed through the Disclosure and Barring Service (DBS), we comply fully with the code of practice and undertake to treat all applicants for positions fairly.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

We reserve the right to shortlist prior to the closing date.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.