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For Companies At a Glance
- Tasks: Support community engagement and improve living spaces through effective communication and relationship building.
- Company: Join Ian Williams, a company dedicated to enhancing communities and fostering partnerships.
- Benefits: Enjoy profit sharing, private mileage scheme, pension contributions, and life insurance.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and customer service experience; driving licence required.
- Other info: Diverse workplace with training opportunities and trade discounts for you and your loved ones.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Ian Williams is seeking a Resident Liaison Officer to join our Capital Business in Maidstone covering the South East. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in.
If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!
Benefits
- Be part of the company profit share scheme (14% of base salary achieved last year)
- Private mileage scheme and fuel card
- Let us help you prepare for your future with an employer pension contribution of up to 5%
- Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3days per year
- Life Insurance, 3x your salary
- Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
Resident Liaison Officer role
- As a Resident Liaison Officer, you will support in the successful delivery of our planned maintenance and refurbishment contracts, working within the residential properties
- You will be the first point of contact for residents and our directly employed site teams/contractors and a crucial part of the team responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion
- Be proactive in maintaining excellent relationships with residents via letters, face to face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.
What will you bring as a Resident Liaison Officer?
- Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate
- Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferrable customer service skills will be considered
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution
- Excellent IT skills, including Microsoft (Word and Outlook)
- A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits
- Enhanced maternity/ paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Specsavers vouchers
- For information on all other additional benefits, please visit our website.
About Ian Williams Ltd
Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.
We reserve the right to shortlist prior to the closing date based on application volumes.
Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams—it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located atour website.
We are delighted to have strong relationships with our preferred agencies, therefore we politely request no agencies engage with us in regards to this position.
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Resident Liaison Officer employer: Ian Williams Ltd.
Contact Detail:
Ian Williams Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Get to know the company! Before your interview, do a bit of digging into Ian Williams. Understand their values and recent projects. This will help you connect your passion for community improvement with their mission.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to be a pro at building relationships. Role-play common scenarios with a friend to boost your confidence in handling resident queries and complaints.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks or resolved issues in the past. This will demonstrate your ability to prioritise and keep everything running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the team at Ian Williams. Don’t miss out on this opportunity!
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for community improvement shine through. We want to see how you can make a difference as a Resident Liaison Officer, so share your experiences and motivations that align with our mission.
Tailor Your CV: Make sure your CV is tailored to the role. Highlight your communication skills and any relevant experience in customer service or liaison roles. We love seeing how your background fits with what we do at Ian Williams!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate honesty and clarity, so make it easy for us to see why you’re the right fit for the job.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there.
How to prepare for a job interview at Ian Williams Ltd.
✨Know Your Community
As a Resident Liaison Officer, understanding the community you’ll be working in is crucial. Research local issues, recent developments, and the demographics of the residents. This knowledge will help you build rapport and demonstrate your commitment to improving their lives.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully resolved conflicts or improved customer satisfaction in the past. Be ready to discuss your approach to maintaining open and honest communication with residents and contractors alike.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've proactively resolved issues. During the interview, share these stories to illustrate your ability to handle complaints and challenges effectively, ensuring a smooth workflow and high levels of customer satisfaction.
✨Familiarise Yourself with IT Tools
Since strong IT skills are essential, brush up on Microsoft Word and Outlook before your interview. Be prepared to discuss how you’ve used these tools in previous roles to maintain records and produce reports, as this will show your readiness for the administrative aspects of the job.
