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- Tasks: Optimise repairs service through effective scheduling and support trade operatives.
- Company: Join Ian Williams Ltd, a supportive and innovative construction company.
- Benefits: Enjoy competitive pay, bonuses, 31 days holiday, and pension contributions.
- Why this job: Make a real difference in a fast-paced environment while developing your skills.
- Qualifications: Customer service experience and problem-solving skills are a plus.
- Other info: Dynamic office with great transport links and ongoing training opportunities.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Reactive Maintenance Scheduler to join our growing team in Aston, Birmingham. In this fast-paced role, you will optimise our repairs service through effective scheduling, while operating with compassion, care and empathy.
Our iwhub (centralised helpdesk) is an integral part of our thriving Responsive Maintenance division at Ian Williams. We value our people, fostering a culture of trust and support that brings out the best in our team. Effective planning is the heartbeat of our success, and we need someone who thrives in a dynamic environment and takes pride in making a difference.
We provide you with the opportunity to earn more with monthly bonuses, based on performance. Be part of our annual company profit share (14% achieved last year). Let us help you prepare for your future with an employer pension contribution of up to 5%. 31 days paid holiday (including bank holidays), but you may want longer or less, so buy up to 5 days or sell up to 3 days per year. Ongoing training and development opportunities within the iwhub. Life Insurance. Annual pay reviews. Enhanced maternity/paternity pay. Trade discounts from our preferred suppliers for you and your friends and family. Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.
We offer our iwhub employees a modern, spacious, and open plan office with easy public transport access (train & buses) and onsite parking for drivers. The office also offers a fully equipped kitchen with facilities, comfortable and private break out areas, as well as a designated prayer room for worship.
The Reactive Maintenance Scheduler role involves:
- Access to our dynamic scheduling system and technology, allowing you to effectively plan operatives' day-to-day work schedules, delivering a first-class experience to our customers (residents) in a concise, timely and efficient manner.
- Having ownership of this process from start to finish, considering priority, location, and time, whilst mitigating risks that could affect KPIs (Key Performance Indicators).
- Acting as the first point of contact for our customers, supporting our trade operatives via phone and email, always striving for a first-time fix resolution.
- Ensuring accuracy in notes made for each job/task on the system to support compliance and process.
- Producing KPI reports daily that contribute to the overall Contract performance.
What will you bring as a Reactive Maintenance Scheduler?
- If you have planning and scheduling experience, fantastic; however, we also welcome and encourage anyone with high-level customer service-based experience, ideally via the telephone, and astute problem-solving skills to apply.
- You thrive working within a fast-paced and reactive environment, suitable for individuals who enjoy a busy, dynamic, and ever-changing day.
- Strong IT (Information Technology) and analytical skills with the aptitude to pick up new systems and follow processes and procedures are essential.
About Ian Williams Ltd: Discover more about us by reviewing our website and through our social media platforms, along with LinkedIn, Indeed and Glassdoor.
The successful applicant will be required to complete a criminal records check. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. We reserve the right to shortlist prior to the closing date.
Reactive Maintenance Scheduler in Birmingham employer: Ian Williams Ltd
Contact Detail:
Ian Williams Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reactive Maintenance Scheduler in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, check out Ian Williams Ltd's website and social media. Understanding their values and culture will help you connect during the chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate your thoughts clearly.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. This is key for a role like Reactive Maintenance Scheduler.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch!
We think you need these skills to ace Reactive Maintenance Scheduler in Birmingham
Some tips for your application 🫡
Show Your Scheduling Skills: When applying for the Reactive Maintenance Scheduler role, make sure to highlight any experience you have with planning and scheduling. Even if it's not directly related, showcasing your organisational skills can really set you apart!
Customer Service is Key: Since this role involves a lot of customer interaction, don’t forget to mention your customer service experience. We want to see how you’ve handled calls or emails in the past, especially in fast-paced environments.
Be Detail-Oriented: Accuracy is crucial in this job, so when you write your application, pay attention to detail. Make sure your notes are clear and concise, just like you would in the role itself. It shows us you take pride in your work!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Ian Williams Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Reactive Maintenance Scheduler role. Familiarise yourself with the key responsibilities, such as effective scheduling and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since this role requires astute problem-solving skills, prepare examples from your past experiences where you've successfully resolved issues. Be ready to discuss how you prioritised tasks and managed time effectively, especially in a fast-paced environment.
✨Emphasise Your IT Proficiency
As the job involves using a dynamic scheduling system, highlight your IT skills during the interview. If you've worked with similar systems before, share your experiences. If not, express your eagerness to learn and adapt to new technologies quickly.
✨Demonstrate Compassion and Empathy
Given the emphasis on compassion and care in the job description, be prepared to discuss how you handle customer interactions. Share examples of how you've provided excellent customer service, especially in challenging situations, to show that you align with the company's values.