Contract Manager

Ian Williams is seeking a skilled Contract Manager to join our repairs and maintenance business based in Camberley.

As a Contract Manager, you will have full operational responsibility to ultimately impact and achieve 100% customer satisfaction and to exceed targeted KPI performance. You will be working across the GU postcode areas working closely with your delivery trades team, the housing client and your commercial colleagues aiming for collaborative success and performance excellence.

As Contract Manager, you will support our business aims in offering employees a great place to work, providing them with the opportunity to develop their careers and fulfil their long-term potential. Acknowledging our trades’ importance and our commitment and investment in direct delivery is paramount, therefore we seek like-minded individuals to share in this vision.

Benefits:

• Be part of the company profit share scheme (12% of base salary achieved last year)

• Private mileage scheme and fuel card

• Let us help you prepare for your future with an enhanced employer pension contribution of up to 7% OR a savings scheme

• Life, Medical and Permanent Health Insurance

• Annual leave, but you may want longer or less, so buy up to 5 days or sell up to 3 days per year

• Access to the Lighthouse Construction Industry Charity to support your health and wellbeing, including free legal and financial advice.

The Contract Manager role:

• Incentivising and motivating directly employed trade labour whilst on occasion engaging and managing subcontractors for specialist works too.

• Instilling ownership and responsibility in your teams (Foreperson, Tradespersons) to support the successful delivery of response (reactive repairs and voids) works to the expected standards, on time and to budget, whilst always ensuring that customer satisfaction and KPIs are achieved.

• Ensuring and enforcing Health and Safety measures are in place and monitored, taking care of yourself, your team, and your customers.

• Building relationships both internally with all teams and with the housing client; we encourage commercial and operational teams to work very closely together to ensure a successful and collaborative delivery.

• Relevant experience in managing a direct trade team (essential) from a similar industry (preferred). For example, management experience in responsive maintenance, disrepair, planned or minor works within the residential/housing sector is advantageous.

• The ability to multitask, find tangible, workable solutions and manage several KPI variables so that targets are achieved via our delivery model

• A sound working knowledge of Health and Safety requirements. An SMSTS is required

• An understanding of the impact that operations can have on cost and risk management

• A trade background (all trades considered to NVQ level 2 or equivalent) preferred but not essential.

• Enhanced maternity/ paternity pay

• Training and development opportunities

• Trade discounts from our preferred suppliers for you and your friends and family

• Specsavers vouchers

• For information on all other additional benefits, please visit our website.

About Ian Williams Ltd:

Discover more, not just from our website but through our Facebook, LinkedIn, Indeed and Glassdoor pages.

We reserve the right to shortlist prior to the closing date based on application volumes.

Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams-it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.

Ian Williams Ltd will use applicants’ details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website.

We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us in regard to this position.

Ian Williams