At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and satisfaction during renovation works.
- Company: Join Ian Williams, a community-focused company dedicated to improving lives and surroundings.
- Benefits: Enjoy profit sharing, private mileage scheme, pension contributions, and enhanced leave options.
- Other info: Diverse and inclusive workplace with training opportunities and trade discounts.
- Why this job: Make a real difference in your community while building strong relationships and enhancing living spaces.
- Qualifications: Strong communication skills and customer service experience; driving licence required.
The predicted salary is between 31500 - 38500 £ per year.
Ian Williams is seeking a Resident Liaison Officer to join our Painting Business in Birmingham. This is an invaluable role that will ensure Ian Williams continues to work in partnership with the local community, the customers, our client, and other external organisations to continuously improve the lives and surroundings we work in. If you are passionate about making a difference in the community, thrive on building strong relationships and improving buildings and the surroundings people live and work in, we want to hear from you!
Benefits include:
- Be part of the company profit share scheme (9.33% of base salary achieved last year)
- Private mileage scheme and fuel card
- Employer pension contribution of up to 5%
- Annual leave, with the option to buy up to 5 days or sell up to 3 days per year
- Life Insurance, 3x your salary
- Access to the Lighthouse Construction Industry Charity for health and wellbeing support, including free legal and financial advice.
Resident Liaison Officer role:
- You will be the first point of contact for residents and our directly employed site teams/contractors, responsible for communicating internally and externally about upcoming renovation works, the progress, and its completion.
- Be proactive in maintaining excellent relationships with residents via letters, face-to-face visits, events, and telephone calls to enable customer satisfaction and a smooth uninterrupted workflow.
- Maintain electronic records appropriately, producing and updating reports detailing customer satisfaction and progress levels for the contract.
- Proactively resolve problems and complaints regarding the works, consulting with all parties involved positively and honestly, always considering the contract deliverables.
What will you bring as a Resident Liaison Officer?
- Excellent communication and customer service skills with the ability to be open, honest, and firm where appropriate.
- Experience as a Resident Liaison Officer/Tenant Liaison Officer and/or Social Value Officer for a property services contractor or similar is preferred. However, similar backgrounds with transferable customer service skills will be considered.
- Strong organisational skills with the ability to prioritise and react quickly to issues as they arise whilst seeing them through to completion and resolution.
- Excellent IT skills, including Microsoft (Word and Outlook).
- A full UK driving licence, which is essential to undertake the role of Resident Liaison Officer.
Additional Benefits include:
- Enhanced maternity/paternity pay
- Training and development opportunities
- Trade discounts from our preferred suppliers for you and your friends and family
- Specsavers vouchers
For information on all other additional benefits, please visit our website.
About Ian Williams Ltd: Discover more through our Facebook, LinkedIn, Indeed and Glassdoor pages. We reserve the right to shortlist prior to the closing date based on application volumes. Ian Williams is committed to creating a diverse environment and is proud to be an equal opportunity employer. Diversity is more than a commitment at Ian Williams - it is the foundation of what we do. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, and all other characteristics that make us different.
Ian Williams Ltd will use applicants' details for recruitment purposes only. For more information, please read our Candidate Privacy Notice located at our website. We are delighted to have strong relationships with our preferred agencies; therefore, we politely request no agencies engage with us in regards to this position.
Resident Liaison Officer in Birmingham employer: IAN WILLIAMS LIMITED
Ian Williams is an exceptional employer, offering a supportive and empowering work environment where employees can thrive and build long-term careers. With a strong focus on integrity and collaboration, the company provides numerous benefits including a profit share scheme, generous annual leave, and extensive training opportunities, all while fostering a culture of diversity and inclusion. As an Accounts Payable Supervisor, you'll not only lead a dedicated team but also have the chance to drive improvements and make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in Birmingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IAN WILLIAMS LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IAN WILLIAMS LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IAN WILLIAMS LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at IAN WILLIAMS LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IAN WILLIAMS LIMITED!
How to prepare for a job interview at IAN WILLIAMS LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
