Ian Williams Ltd. in Birmingham is seeking an Inbound Customer Service Advisor to join our National Helpdesk (iwhub).
You will handle high-volume inbound calls regarding repairs and maintenance from residents and social housing clients, delivering first-class service within SLAs and KPIs. Based in our Birmingham office, you will input accurate notes, support dispatch with the right information, and contribute to daily KPI reports while enjoying a competitive salary and benefits package including
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Inbound Customer Service Advisor: Repairs Helpdesk in Birmingham employer: IAN WILLIAMS LIMITED
Ian Williams is an exceptional employer, offering a supportive and empowering work environment where employees can thrive and build long-term careers. With a strong focus on integrity and collaboration, the company provides numerous benefits including a profit share scheme, generous annual leave, and extensive training opportunities, all while fostering a culture of diversity and inclusion. As an Accounts Payable Supervisor, you'll not only lead a dedicated team but also have the chance to drive improvements and make a meaningful impact within the organisation.
