People Operations - Service Coordinator

Be part of something evolving. We are evolving how HR works, moving beyond traditional service delivery to a model that is smarter, more insight-led, and genuinely impactful whilst remaining optimised, efficient and people focussed. This is not your standard HR admin type role. We are looking for someone who enjoys getting into the detail, spotting what is not working and doing something about it – someone who can balance operational delivery with curiosity, problem-solving and a drive to improve how things are done. Someone who is an HR systems, data and processes expert will fit in very nicely!

You will be joining a collaborative HR Services team where people challenge constructively and take pride in delivering a high-quality service for our customers. You will play a key role in strengthening how we use HR systems, data and insight to make better decisions and improve our employee experience and business operation.

What you will be doing:

• Delivering high-quality HR support across all aspects of the full employee lifecycle
• Taking ownership of queries and issues, seeing them through to resolution
• Working confidently with HR systems and data, ensuring accuracy and integrity
• Producing and working with HR data and reports, spotting trends and highlighting key insights
• Identifying inefficiencies and helping to implement practical improvements
• Collaborating with colleagues to continuously enhance how the team and business operates

What we are looking for:

• Experience in an administrative and customer services environment (essential) and a shared services environment (desirable)
• Confidence working with HR systems and data, with strong attention to detail
• Someone who naturally looks for ways to improve things, not just maintain them
• Strong problem-solving skills and a proactive mindset
• A team player who enjoys working collaboratively and building strong relationships

Why join us?

• You will be part of a team that is actively evolving, not standing still
• You will have the opportunity to shape how HR Services operates day-to-day
• You will work in an environment where ideas are welcomed and improvements are genuinely implemented
• You will be in good company, surrounded by people who care about doing things well and doing them together

This is a full-time role, working 5 days and based in our head office in Broxburn, West Lothian. Hybrid working may be considered once the role is sufficiently established. If you are looking for a role where you can accelerate progress through your systems, have a data and insight mindset, and somewhere where you contribute, grow and make a real difference, we would love to hear from you.

Please send a copy of your CV and a covering letter including your salary expectations and notice period to hrcoordinator.recruitment@ianmacleod.com. Applications submitted through any other channels and/or without CV, cover letter and salary expectations and notice details will not be considered.

Please note, that to be able to be considered for this opportunity candidates must already have full eligibility documentation to be able to live and work in the UK. This is also an open application window, therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don’t miss out!

Proudly supporting the #OpenToWork movement. Here at Ian Macleod Distillers (IMD), we are an equal opportunity employer and proud members of the Scotch Whisky Association, Drink Aware and the Portman Group. We have developed our ‘Responsible Spirits’ approach, also following best practice to help shape our commitment to wider social responsibility and industry standards and promoting responsible selling and consumption of alcohol.

Our Company: We are privileged to remain one of the most widely respected Scottish independent family firms in the spirits industry, with four generations of expertise, distilling, blending and bottling to our name. Over 80 years, our family business has expanded its portfolio to include award winning premium Scotch whisky, gin, and rum brands. Our independence allows us to balance traditional craftsmanship with endless opportunities for creativity and innovation, ensuring continued growth and relevance for the future. As a family-owned company, we are strong believers in looking after our people. After all, everyone should have a workplace that they can call home. We’d love you to join us…In Good Company!