At a Glance
- Tasks: Deliver high-quality HR support and improve employee experience through data insights.
- Company: Join a respected family-owned spirits company with a collaborative culture.
- Benefits: Full-time role with potential for hybrid working and opportunities for growth.
- Other info: Be part of a team that values ideas and continuous improvement.
- Why this job: Shape the future of HR services and make a real impact in a dynamic environment.
- Qualifications: Experience in admin and customer service, with strong attention to detail and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Be part of something evolving. We are evolving how HR works, moving beyond traditional service delivery to a model that is smarter, more insight-led, and genuinely impactful whilst remaining optimised, efficient and people focussed. This is not your standard HR admin type role.
We are looking for someone who enjoys getting into the detail, spotting what is not working and doing something about it – someone who can balance operational delivery with curiosity, problem-solving and a drive to improve how things are done. Someone who is an HR systems, data and processes expert will fit in very nicely!
You will be joining a collaborative HR Services team where people challenge constructively and take pride in delivering a high-quality service for our customers. You will play a key role in strengthening how we use HR systems, data and insight to make better decisions and improve our employee experience and business operation.
What you will be doing:
- Delivering high-quality HR support across all aspects of the full employee lifecycle
- Taking ownership of queries and issues, seeing them through to resolution
- Working confidently with HR systems and data, ensuring accuracy and integrity
- Producing and working with HR data and reports, spotting trends and highlighting key insights
- Identifying inefficiencies and helping to implement practical improvements
- Collaborating with colleagues to continuously enhance how the team and business operates
What we are looking for:
- Experience in an administrative and customer services environment (essential) and a shared services environment (desirable)
- Confidence working with HR systems and data, with strong attention to detail
- Someone who naturally looks for ways to improve things, not just maintain them
- Strong problem-solving skills and a proactive mindset
- A team player who enjoys working collaboratively and building strong relationships
Why join us?
- You will be part of a team that is actively evolving, not standing still
- You will have the opportunity to shape how HR Services operates day-to-day
- You will work in an environment where ideas are welcomed and improvements are genuinely implemented
- You will be in good company, surrounded by people who care about doing things well and doing them together
This is a full-time role, working 5 days and based in our head office in Broxburn, West Lothian. Hybrid working may be considered once the role is sufficiently established.
If you are looking for a role where you can accelerate progress through your systems, have a data and insight mindset, and somewhere where you contribute, grow and make a real difference, we would love to hear from you.
Please send a copy of your CV and a covering letter including your salary expectations and notice period to hrcoordinator.recruitment@ianmacleod.com. Applications submitted through any other channels and/or without CV, cover letter and salary expectations and notice details will not be considered.
Please note, that to be able to be considered for this opportunity candidates must already have full eligibility documentation to be able to live and work in the UK. This is also an open application window, therefore we may close the advert at any point depending on the candidate applications received so our recommendation is that you apply early to ensure you don't miss out!
People Operations - Service Coordinator in Broxburn employer: Ian Macleod Distillers Ltd
At Ian Macleod Distillers, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a member of our People Operations team in Broxburn, you will have the opportunity to shape HR services while working alongside passionate colleagues who value quality and continuous improvement. With a focus on employee growth and a commitment to social responsibility, we offer a supportive environment where your contributions truly make a difference.
Contact Details:
Ian Macleod Distillers Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land People Operations - Service Coordinator in Broxburn
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their evolving journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and thinking about how your experience aligns with their needs. Be ready to share specific examples of how you've improved processes or solved problems in previous roles.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you're proactive and keen to join their team!
We think you need these skills to ace People Operations - Service Coordinator in Broxburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the People Operations - Service Coordinator role. Highlight your experience with HR systems, data management, and any problem-solving skills that show you can improve processes. We want to see how your background aligns with our evolving HR model!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Be sure to mention your salary expectations and notice period, as we need those details upfront.
Showcase Your Curiosity:We love candidates who are curious and proactive! In your application, share examples of how you've identified inefficiencies in previous roles and what steps you took to improve them. This will show us that you’re not just about maintaining the status quo.
Apply Early!:Since this is an open application window, don’t wait until the last minute to apply. We might close the advert at any point, so get your application in early through our website to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at Ian Macleod Distillers Ltd
✨Know Your HR Systems
Make sure you brush up on your knowledge of HR systems and data management. Be ready to discuss how you've used these tools in the past, and think of specific examples where you improved processes or resolved issues.
✨Spot the Inefficiencies
Before the interview, take some time to think about common inefficiencies in HR operations. Prepare to share your thoughts on how you would identify and tackle these issues, showcasing your problem-solving skills and proactive mindset.
✨Showcase Your Collaborative Spirit
This role is all about teamwork, so be prepared to talk about your experiences working with others. Highlight instances where you’ve successfully collaborated to enhance service delivery or improve employee experiences.
✨Prepare Insightful Questions
Think of thoughtful questions to ask during the interview that demonstrate your curiosity and interest in the role. This could include inquiries about the team’s current challenges or how they measure success in HR operations.
