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- Tasks: Be the face of our brand, ensuring guests have an amazing dining experience.
- Company: Join a vibrant team in a fast-paced hospitality environment.
- Benefits: Competitive salary, performance incentives, and comprehensive training.
- Why this job: Interact with diverse people and grow your career in a fun atmosphere.
- Qualifications: No experience needed; just bring your positive energy and passion for service.
- Other info: Clear paths for career progression and a supportive, inclusive culture.
The predicted salary is between 10 - 13 £ per hour.
We are looking for a high-energy, "people person" to join our front-of-house team. As a Service Associate, you aren’t just taking orders—you are the face of our brand. You’ll be responsible for ensuring every guest has a seamless dining experience, from the moment they walk in until they "check out." If you thrive in fast-paced environments, love interacting with diverse groups of people, and have a "can-do" attitude, we want to meet you!
Key Responsibilities
- Guest Experience: Greet guests with a smile, manage seating arrangements, and provide personalized menu recommendations.
- Service Excellence: Take accurate food and drink orders and serve them promptly while maintaining high standards of table service.
- Operational Flow: Coordinate with the kitchen team to ensure timely delivery of meals and manage "peak hour" rushes with composure.
- Technical Savvy: Handle Point-of-Sale (POS) systems for ordering and payment processing (including digital payments like PayLah!/GrabPay).
- Maintenance: Ensure the dining area is clean, sanitized, and organized at all times to provide a safe environment for everyone.
- Upselling: Be knowledgeable about our daily specials and promotions to help drive sales through suggestive selling.
Requirements
- Experience: Prior experience in F&B or hospitality is a plus, but we welcome fresh graduates or career switchers with a passion for service.
- Communication: Fluent in English to interact with guests; the ability to speak a second language is a bonus.
- Soft Skills: A positive "Main Character" energy, a strong sense of urgency, and a team-player mindset.
- Physical Stamina: Comfortable standing for long periods and moving quickly in a high-traffic environment.
- Availability: Willingness to work on a rotating shift, including weekends and Public Holidays.
Why Join Us?
- Competitive salary and performance-based incentives.
- Comprehensive on-the-job training provided.
- A vibrant, inclusive work culture where your "Vibe Check" always passes.
- Clear career progression paths into supervisory or management roles.
Service Associate (Waitress / Server) employer: IAMTODAY PTE. LTD.
Contact Detail:
IAMTODAY PTE. LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Associate (Waitress / Server)
✨Tip Number 1
Get to know the company vibe! Before your interview, check out their social media and website. This will help you understand their culture and values, so you can show them you're a perfect fit.
✨Tip Number 2
Practice your people skills! Since this role is all about guest interaction, try role-playing with friends or family. This will help you feel more confident when it comes to greeting guests and making recommendations.
✨Tip Number 3
Be ready for the rush! Think about how you would handle busy periods. Show them you can keep your cool and maintain service excellence even when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Associate (Waitress / Server)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with people.
Tailor Your Experience: Make sure to highlight any relevant experience, even if it’s not directly in hospitality. If you've worked in fast-paced environments or have great customer service skills, let us know how that applies to being a Service Associate!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at IAMTODAY PTE. LTD.
✨Show Your People Skills
As a Service Associate, your ability to connect with guests is crucial. During the interview, demonstrate your interpersonal skills by engaging with the interviewer as if they were a customer. Smile, maintain eye contact, and showcase your enthusiasm for providing excellent service.
✨Know the Menu Inside Out
Familiarise yourself with the menu and any daily specials before the interview. This will not only impress the interviewer but also show that you’re proactive and genuinely interested in the role. Be ready to discuss how you would recommend dishes or upsell items to enhance the guest experience.
✨Demonstrate Your Ability to Handle Pressure
Service Associates often work in fast-paced environments, so be prepared to share examples of how you've managed stressful situations in the past. Whether it’s juggling multiple tables or dealing with a difficult customer, showing that you can keep your cool under pressure will set you apart.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training processes, or how they handle peak hours. This shows your genuine interest in the position and helps you assess if the company is the right fit for you.
