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For Companies At a Glance
- Tasks: Be the go-to person for clients, helping them with our innovative software solutions.
- Company: Join a creative and diverse team at iamproperty, transforming the property industry.
- Benefits: Enjoy flexible working, a wellbeing allowance, and your birthday off!
- Why this job: Make a real difference by supporting clients and improving their experience with our tech.
- Qualifications: Experience in support roles and excellent communication skills are key.
- Other info: Work remotely with a vibrant team and great career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.
With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.
We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!
From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What can we offer you?
We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal
- Private Counselling with a weekly confidential helpline available
- SimplyHealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Hybrid working
- Buy and sell annual leave scheme (up to 3 days per year)
What will you be doing as Software Support Technician?
You’ll be the first point of contact for our clients, supporting their use of our innovative solutions – including iamproperty CRM, movebutler and Marketing Toolkit.
- Provide first-line support via phone, live chat, and email.
- Troubleshoot issues and guide clients through software functionality in clear, jargon-free language.
- Use tools like Microsoft Teams or GoToAssist to remotely resolve client issues.
- Manage and update support tickets in Zendesk, ensuring timely follow-up.
- Escalate complex queries to our Product Support team when needed.
- Work closely with Account Managers to ensure clients receive high-quality support.
- Share feedback and insights to improve training resources and product usability.
- Support testing of new features and contribute to process improvements.
What are we looking for?
- Experienced in a Support or Service Desk role (Zendesk or Jira knowledge a plus).
- Confident using Microsoft Office and Teams.
- It’s a bonus if you have experience in the property industry, but it’s not essential.
- An excellent communicator with the ability to explain things simply.
- Calm under pressure, with strong organisational and problem-solving skills
Next steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates – if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
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Software Support Technician employer: iamproperty
Contact Detail:
iamproperty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Technician
✨Tip Number 1
Get to know the company inside out! Research iamproperty's culture, values, and the solutions they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Software Support Technician, you'll need to explain things clearly and simply. Try role-playing with a friend or family member to get comfortable with troubleshooting scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the iamproperty team!
We think you need these skills to ace Software Support Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Software Support Technician role. Highlight your relevant experience, especially in support roles, and show how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since you'll be explaining things simply to clients, it’s crucial to demonstrate your communication skills in your application. Use clear and concise language, and avoid jargon to reflect the way you’d interact with our clients.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how you've tackled challenges in previous roles. This will show us that you can stay calm under pressure and find solutions effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll get a feel for our culture and values while you’re at it!
How to prepare for a job interview at iamproperty
✨Know the Product Inside Out
Before your interview, make sure you’re familiar with iamproperty's solutions like the CRM, movebutler, and Marketing Toolkit. Understanding how these tools work will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Clear Communication
As a Software Support Technician, you'll need to explain technical issues in simple terms. Practise articulating complex ideas clearly and concisely. You could even role-play common support scenarios with a friend to get comfortable with this.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved issues in previous roles. Think about specific challenges you faced, the steps you took to solve them, and the positive outcomes. This will demonstrate your ability to stay calm under pressure and think critically.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
