At a Glance
- Tasks: Support clients using innovative software solutions and troubleshoot issues with clear communication.
- Company: Join a dynamic team at iamproperty, transforming the property industry.
- Benefits: Enjoy flexible working, wellbeing allowance, and unique perks like your birthday off.
- Other info: Work remotely with a diverse team and enjoy excellent career growth opportunities.
- Why this job: Be the first point of contact for clients and make a real impact on their success.
- Qualifications: Experience in support roles and strong communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed. From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,500 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What can we offer you?
We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.
- Private Counselling with a weekly confidential helpline available
- SimplyHealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Hybrid working
- Buy and sell annual leave scheme (up to 3 days per year)
What will you be doing as Software Support Technician?
You’ll be the first point of contact for our clients, supporting their use of our innovative solutions - including iamproperty CRM, movebutler and Marketing Toolkit.
- Provide first-line support via phone, live chat, and email.
- Troubleshoot issues and guide clients through software functionality in clear, jargon-free language.
- Use tools like Microsoft Teams or GoToAssist to remotely resolve client issues.
- Manage and update support tickets in Zendesk, ensuring timely follow-up.
- Escalate complex queries to our Product Support team when needed.
- Work closely with Account Managers to ensure clients receive high-quality support.
- Share feedback and insights to improve training resources and product usability.
- Support testing of new features and contribute to process improvements.
What are we looking for?
- Experienced in a Support or Service Desk role (Zendesk or Jira knowledge a plus).
- Confident using Microsoft Office and Teams.
- It’s a bonus if you have experience in the property industry, but it’s not essential.
- An excellent communicator with the ability to explain things simply.
- Calm under pressure, with strong organisational and problem-solving skills.
Next steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
Software Support Technician in North East employer: iamproperty
At iamproperty, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our team to thrive. With a strong emphasis on flexibility, remote working options, and a comprehensive benefits package including a wellbeing allowance and private healthcare, we ensure our employees feel valued and supported. Join us in transforming the property industry while enjoying ample opportunities for personal and professional growth within a diverse and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Technician in North East
✨Tip Number 1
Get to know the company inside out! Research iamproperty's culture, values, and the specific solutions they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Software Support Technician, you'll need to explain things clearly and simply. Try role-playing with a friend or family member to get comfortable with troubleshooting scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to be part of the iamproperty team.
We think you need these skills to ace Software Support Technician in North East
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We love a bit of creativity and character, so don’t be afraid to show us who you are beyond just your skills.
Tailor Your Application:Make sure to customise your application for the Software Support Technician role. Highlight your relevant experience, especially in support roles, and how it aligns with what we do at iamproperty. We want to see how you can contribute to our team!
Keep It Clear and Concise:We appreciate clarity, so keep your application straightforward and to the point. Use simple language to explain your experiences and skills, just like you would when helping a client troubleshoot an issue.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at iamproperty
✨Know Your Stuff
Make sure you’re familiar with the software solutions mentioned in the job description, like iamproperty CRM and movebutler. Brush up on your knowledge of Zendesk and Microsoft Teams, as these tools will be crucial in your role.
✨Practice Clear Communication
As a Software Support Technician, you'll need to explain technical issues in simple terms. Practise articulating complex concepts in a straightforward way, perhaps by explaining them to a friend or family member who isn’t tech-savvy.
✨Stay Calm Under Pressure
You might face challenging situations during the interview, especially if they throw some tricky scenarios your way. Take a deep breath, think through your responses, and demonstrate your problem-solving skills calmly and confidently.
✨Show Your Team Spirit
Since collaboration is key in this role, be ready to share examples of how you've worked effectively with others in the past. Highlight any experiences where you’ve supported clients or collaborated with team members to resolve issues.
