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- Tasks: Guide clients in using our software and deliver engaging training sessions.
- Company: Join iamproperty, a creative team transforming the property industry.
- Benefits: Enjoy flexible working, wellbeing allowance, and unique perks like your birthday off.
- Why this job: Make a real impact by helping clients succeed with innovative software solutions.
- Qualifications: Experience in SaaS client success and strong communication skills required.
- Other info: Remote work with opportunities for national travel and career growth.
The predicted salary is between 40000 - 50000 £ per year.
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What can we offer you? We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.
- Private Counselling with a weekly confidential helpline available
- SimplyHealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Buy and sell annual leave scheme (up to 3 days per year)
What will you be doing as a Software Relationship Manager?
- Drive software adoption by guiding clients to use our platform effectively across their business.
- Deliver product training and onboarding sessions for users at all levels.
- Monitor user engagement, license usage, and platform analytics to optimize client experience.
- Identify opportunities for clients to leverage additional modules, integrations, or automation features, focused on business value.
- Act as a client advocate, collecting feedback to influence product roadmap and feature development.
- Collaborate with support and product teams to resolve technical challenges and implement enhancements.
- Build long-term client trust through proactive communication, virtual meetings, and occasional on-site visits.
What are we looking for?
- Experience in SaaS client success, platform adoption or product-focused client management.
- Strong technical aptitude and ability to learn new software quickly.
- Skilled in delivering training and workshops to improve user proficiency.
- Comfortable analyzing usage data to drive adoption and optimize workflows.
- Excellent communicator with ability to translate complex technical concepts into clear guidance.
- Empathetic, solution-oriented, and able to navigate client challenges confidently.
- Comfortable working remotely and collaboratively within a team.
- Willing to travel nationally to meet clients (overnight stays will be required).
- Full driving license.
Next steps: We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more! We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
Software Relationship Manager - Nationwide in Newcastle upon Tyne employer: iamproperty
Contact Detail:
iamproperty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Relationship Manager - Nationwide in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research iamproperty's culture, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to SaaS client success and software adoption. Think about your past experiences and how they align with what iamproperty is looking for in a Software Relationship Manager.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Software Relationship Manager - Nationwide in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your unique experiences and how they relate to the role of Software Relationship Manager.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight your experience in SaaS client success and how it aligns with our mission at iamproperty. We love seeing how you can contribute to our team!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your skills and experiences, especially when discussing technical concepts. We appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at iamproperty
✨Know the Product Inside Out
Before your interview, make sure you understand the software solutions offered by the company. Familiarise yourself with their platform, features, and how it benefits clients. This will help you speak confidently about how you can drive software adoption and improve user proficiency.
✨Showcase Your Training Skills
Prepare to discuss your experience in delivering training and workshops. Think of specific examples where you've successfully guided users through a new system or process. Highlight your ability to translate complex technical concepts into clear, actionable guidance.
✨Demonstrate Data Analysis Prowess
Be ready to talk about how you've used data to drive client success in previous roles. Share examples of how you've monitored user engagement and optimised workflows based on analytics. This will show your potential employer that you're comfortable with the technical aspects of the role.
✨Emphasise Communication and Empathy
As a Software Relationship Manager, strong communication skills are key. Prepare to discuss how you've built long-term client relationships through proactive communication. Share instances where you've navigated client challenges with empathy and provided effective solutions.