At a Glance
- Tasks: Handle customer inquiries, resolve issues, and ensure positive experiences.
- Company: Join a unique and creative team transforming the property industry.
- Benefits: Flexible working, birthday off, wellbeing allowance, and private healthcare.
- Other info: Diverse team with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer relations while working remotely.
- Qualifications: Experience in complaints handling and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.
With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!
From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What can we offer you?
- Enhanced flexibility and working from anywhere
- Your birthday off
- Annual wellbeing allowance
- Discounts portal
- Private Counselling with a weekly confidential helpline available
- Simplyhealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Buy and sell annual leave scheme (up to 3 days per year)
What will you be doing as a Customer Relations Specialist?
- Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
- Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
- Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
- Respond to enquiries received via webforms, online chat, telephone calls or emails
- Acknowledge and investigate client feedback via social media, review sites and received direct
- Provide feedback to colleagues or Line Managers as required, including trend analysis
- Assist with customer service projects, ad-hoc requests and activities as and when required
- Ensure reports and files are updated, providing vital management information, and informing change
What are we looking for?
- Previous experience in complaints handling and resolution is essential
- Excellent written and verbal communication skills, with the ability to handle challenging conversations
- Strong investigative and problem-solving skills with a customer-first approach
- Ability to manage complex or sensitive cases through to fair resolution
- Experience working collaboratively with teams such as Compliance, Legal and Accounts
- Skilled at recognising trends in feedback and suggesting process improvements
- Resilient, adaptable, and able to thrive in a fast-paced environment
Next steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more!
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates — if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
Customer Relations Specialist in Newcastle upon Tyne employer: iamproperty
At iamproperty, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that values creativity and collaboration. With a comprehensive benefits package that includes flexible working arrangements, a wellbeing allowance, and opportunities for personal growth, our team members are empowered to thrive both professionally and personally. Join us in transforming the property industry while enjoying the unique advantage of working with a diverse group of talented individuals from across the country.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at iamproperty on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Relations Specialist role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and complaints handling. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your personality! During the interview, let your unique traits shine through. Remember, iamproperty values creativity and a positive culture, so don’t be afraid to express how you can contribute to that vibe.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and the exciting work we do in transforming the property industry.
We think you need these skills to ace Customer Relations Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the Customer Relations Specialist role. Use keywords from the job description to show us you understand what we're looking for!
Show Off Your Communication Skills:Since excellent written communication is key for this role, take the time to craft a clear and engaging cover letter. Let us see your personality shine through while keeping it professional!
Highlight Problem-Solving Experience:We want to know how you've handled complaints or challenging situations in the past. Share specific examples that demonstrate your investigative skills and customer-first approach.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quickly if you're a good fit!
How to prepare for a job interview at iamproperty
✨Know the Company Inside Out
Before your interview, take some time to research iamproperty. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Prepare for Customer Scenarios
As a Customer Relations Specialist, you'll likely face challenging situations. Think of examples from your past experience where you've successfully handled complaints or resolved issues. Be ready to discuss these scenarios in detail during the interview.
✨Showcase Your Communication Skills
Excellent communication is key for this role. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you're conveying your ideas effectively.
✨Highlight Your Problem-Solving Abilities
The job requires strong investigative skills and a customer-first approach. Prepare to discuss how you've identified trends in feedback and suggested improvements in previous roles. This will demonstrate your proactive mindset and ability to contribute positively to the team.
