At a Glance
- Tasks: Administer and enhance enterprise SaaS platforms while supporting business processes.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy private healthcare, wellbeing allowance, and flexible leave options.
- Other info: Dynamic role with opportunities for growth and collaboration across teams.
- Why this job: Make a real impact by optimising critical business applications and improving user experiences.
- Qualifications: Experience with SaaS platforms and strong problem-solving skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Benefits Package
- Private Counselling with a weekly confidential helpline available
- Simplyhealth private healthcare plan
- £150 Wellbeing Allowance per year
- Working elsewhere policy (4 weeks per year)
- Buy and sell annual leave scheme (up to 3 days per year)
Responsibilities
- Administering, configuring and maintaining enterprise SaaS platforms and shared business applications across the Group.
- Supporting and enhancing platforms including Zendesk, Jira, Confluence, GitHub, Salesforce, Microsoft SharePoint, Power Platform, Copilot, NICE CXone and other business-critical systems.
- Configuring workflows, automations, forms, templates and application settings to support business processes.
- Assisting with scripting, integrations and automation activities across enterprise applications.
- Coordinating application releases, updates and configuration changes with internal teams and third-party suppliers.
- Monitoring platform performance and supporting the investigation and resolution of application issues.
- Producing and maintaining system documentation, knowledge articles, operational procedures and configuration records.
- Supporting reporting, analytics and insight activities to improve platform effectiveness and user experience.
- Working with stakeholders to understand business requirements and identify opportunities for system improvements.
- Supporting governance, compliance, audit and operational control activities across the application estate.
Qualifications
- Experience administering enterprise SaaS platforms or shared business applications within a technology or operational environment.
- Experience configuring workflows, automations and platform administration settings.
- Strong organisational skills with the ability to manage multiple priorities and operational activities.
- Excellent documentation skills and attention to detail.
- Strong analytical and problem-solving abilities with a focus on continuous improvement.
- Experience working collaboratively with business stakeholders, technology teams and third-party suppliers.
- Good understanding of governance, controls and standardisation within enterprise application environments.
- Strong communication and stakeholder management skills.
- Experience supporting process improvement and platform optimisation initiatives.
- Basic coding or scripting experience, such as Python, PowerShell, Node.js or working with REST APIs.
Desirable Experience
- Experience supporting platforms such as Salesforce, Jira, Confluence, Zendesk, NICE CXone, GitHub, Microsoft SharePoint, Microsoft Power Platform or similar enterprise SaaS applications.
- Exposure to reporting, dashboards, analytics or operational insight tools.
- Experience with automation technologies such as Zapier or similar platforms.
- Understanding of software licensing management and supplier relationships.
- Experience supporting audit, compliance or security-related activities.
- Familiarity with Agile, product-led or modern technology delivery environments.
- Knowledge of ITSM principles, service management frameworks and application governance best practice.
Applications Engineer in Newcastle upon Tyne employer: iamproperty
As an Applications Engineer at our company, you will thrive in a supportive and innovative work culture that prioritises employee wellbeing and professional growth. With a comprehensive benefits package including private healthcare, a wellbeing allowance, and flexible working options, we empower our team to achieve a healthy work-life balance while contributing to impactful projects across enterprise SaaS platforms. Join us in a collaborative environment where your skills in technology and problem-solving will be valued and nurtured, making a meaningful difference in our operations.
StudySmarter Expert Advice🤫
We think this is how you could land Applications Engineer in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what iamproperty values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges iamproperty might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at iamproperty!
✨Direct Apply to iamproperty
Let's not forget to apply directly through the iamproperty website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Applications Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at iamproperty.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at iamproperty. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at iamproperty
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
