Senior Business Analyst in Newcastle upon Tyne

We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality.

With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates.

We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!

From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 7,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.

What can we offer you?

We’re proud to offer a benefits package that supports our team in work and life. From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal

• Private Counselling with a weekly confidential helpline available
• SimplyHealth healthcare plan
• £150 Wellbeing Allowance per year
• Working elsewhere policy (4 weeks per year)
• Buy and sell annual leave scheme (upto 3 days per year)

What will you be doing as a Senior Business Analyst

As a Senior Business Analyst, you’ll play a key role in shaping and prioritising change across our Auction and Software businesses, working on initiatives spanning AI, automation, business applications and process improvement.

Working closely with stakeholders across the business, you’ll build a clear understanding of operational challenges, processes and priorities and turn these into well-defined opportunities for change. You’ll lead discovery and analysis, helping us focus on the initiatives that will deliver the greatest business value.

What will you be doing?

• Work with the Head of Group Solutions to shape, assess and prioritise change across our Auction and Software businesses.
• Partner with stakeholders to understand business priorities, operational challenges and opportunities for improvement.
• Turn business problems and ideas into clearly defined requirements and outcomes.
• Lead discovery, process analysis and requirements gathering for prioritised initiatives.
• Challenge existing processes and proposed solutions to make sure we’re solving the right problems.
• Identify opportunities to use AI, automation and technology to simplify processes and improve efficiency.
• Use business and operational data to support recommendations and decision-making.
• Work across business, Product and Technology teams to shape initiatives ready for delivery.

What are we looking for?

• Significant experience as a Senior Business Analyst within a complex organisation.
• Experience supporting large-scale transformation and technology change across multiple teams.
• Strong experience across discovery, process analysis, requirements definition and implementation.
• Experience identifying and delivering automation and/or AI-enabled solutions that improve business operations.
• Strong operational experience within contact centre or other high-volume environments.
• Experience within the property sector, ideally estate agency, property sales or the residential property journey.
• Experience shaping and prioritising change based on business value, impact and strategic priorities.
• Strong stakeholder management skills, with the confidence to influence and challenge at all levels.
• Strong analytical and commercial skills, with the ability to turn complex problems into practical solutions.

Desirable

• Experience within property auctions, PropTech or Modern Method of Auction.
• Experience working across both operational and software businesses.
• Knowledge of contact centre technology, CRM, SaaS platforms or digital products.
• Experience with generative or conversational AI and intelligent automation.
• Experience developing business cases, value assessments or benefits-realisation plans.
• Experience working within Agile or product-led technology environments.
• Knowledge of Lean, Six Sigma or continuous improvement methodologies.

We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates - if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!

Thank you for the initial interest in joining iamproperty and we wish you luck

moving forward in your application process!