At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure a positive experience.
- Company: Join iamproperty, a creative and diverse team transforming the property industry.
- Benefits: Enjoy flexible working, birthday off, wellbeing allowance, and more perks.
- Other info: Work remotely with a supportive team and excellent career growth opportunities.
- Why this job: Make a real impact by helping customers and improving their experiences.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed!
What can we offer you? We’re proud to offer a benefits package that supports our team in work and life:
- Enhanced flexibility and working from anywhere
- Your birthday off
- Annual wellbeing allowance
- Private counselling with a weekly confidential helpline available
- £150 wellbeing allowance per year
- Working elsewhere policy (4 weeks per year)
- Buy and sell annual leave scheme (up to 3 days per year)
What will you be doing as a Customer Resolution Specialist?
- Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company
- Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed
- Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary
- Respond to enquiries received via webforms, online chat, telephone calls or emails
- Acknowledge and investigate client feedback via social media, review sites and received direct
- Provide feedback to colleagues or Line Managers as required, including trend analysis
- Assist with customer service projects, ad-hoc requests and activities as and when required
- Ensure reports and files are updated, providing vital management information, and informing change
What are we looking for?
- Previous experience in complaints handling and resolution is essential
- Excellent written and verbal communication skills, with the ability to handle challenging conversations
- Strong investigative and problem-solving skills with a customer-first approach
- Ability to manage complex or sensitive cases through to fair resolution
- Experience working collaboratively with teams such as Compliance, Legal and Accounts
- Skilled at recognising trends in feedback and suggesting process improvements
- Resilient, adaptable, and able to thrive in a fast-paced environment
Next steps: We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more! We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates — if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Customer Resolution Specialist in Newcastle upon Tyne employer: iamproperty & iamsold
At iamproperty, we pride ourselves on fostering a unique and creative work culture that thrives on diversity and collaboration. With a robust benefits package that includes enhanced flexibility, a wellbeing allowance, and the opportunity to work remotely from anywhere in the UK, we empower our Customer Resolution Specialists to excel in their roles while maintaining a healthy work-life balance. Join us in transforming the property industry alongside over 750 talented individuals who share a common vision of success and innovation.
