At a Glance
- Tasks: Handle customer inquiries and resolve issues to ensure a positive experience.
- Company: Dynamic company offering a supportive and inclusive work environment.
- Benefits: Flexible working, birthday off, wellbeing allowance, and discounts portal.
- Other info: Join a fast-paced team with opportunities for growth and collaboration.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: United Kingdom
What can we offer you?
- We’re proud to offer a benefits package that supports our team in work and life.
- From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.
- Private Counselling with a weekly confidential helpline available.
- £150 Wellbeing Allowance per year.
- Working elsewhere policy (4 weeks per year).
- Buy and sell annual leave scheme (up to 3 days per year).
What will you be doing as a Customer Relations Specialist?
- Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company.
- Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed.
- Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary.
- Respond to enquiries received via webforms, online chat, telephone calls or emails.
- Acknowledge and investigate client feedback via social media, review sites and received direct.
- Provide feedback to colleagues or Line Managers as required, including trend analysis.
- Assist with customer service projects, ad-hoc requests and activities as and when required.
- Ensure reports and files are updated, providing vital management information, and informing change.
What are we looking for?
- Previous experience in complaints handling and resolution is essential.
- Excellent written and verbal communication skills, with the ability to handle challenging conversations.
- Strong investigative and problem-solving skills with a customer-first approach.
- Ability to manage complex or sensitive cases through to fair resolution.
- Experience working collaboratively with teams such as Compliance, Legal and Accounts.
- Skilled at recognising trends in feedback and suggesting process improvements.
- Resilient, adaptable, and able to thrive in a fast-paced environment.
We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates — if you need any reasonable adjustments to support your application or interview process, just let us know how we can help!
Customer Relations Specialist in Newcastle upon Tyne employer: iamproperty & iamsold
As a Customer Relations Specialist with us, you'll be part of a dynamic team that values your well-being and professional growth. We offer a comprehensive benefits package, including flexible working arrangements, a generous wellbeing allowance, and unique perks like a birthday off and the ability to buy and sell annual leave. Our inclusive work culture fosters collaboration and innovation, ensuring you have the support and resources needed to thrive in your role while making a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Practice your pitch! Be ready to explain why you’re the perfect fit for the Customer Relations Specialist role. Keep it concise and focus on your problem-solving skills and customer-first approach.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Relations Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Specialist role. Highlight your experience in complaints handling and resolution, as well as your excellent communication skills. We want to see how you can bring your unique flair to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenging situations in the past. We love candidates who can demonstrate their investigative skills and a customer-first approach. Share those success stories that show us you're the right fit!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate candidates who can communicate effectively, just like we do with our customers!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great addition to our team!
How to prepare for a job interview at iamproperty & iamsold
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around complaints handling and resolution. Be ready to share specific examples from your past experiences where you turned a negative situation into a positive outcome.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your responses, especially for challenging scenarios.
✨Demonstrate Problem-Solving Prowess
Prepare to discuss how you've tackled complex or sensitive cases in the past. Think of a few situations where your investigative skills led to a successful resolution, and be ready to explain your thought process during those times.
✨Highlight Team Collaboration
This role requires working closely with various teams, so be prepared to talk about your experience collaborating with others. Share examples of how you’ve contributed to team projects or improved processes based on feedback trends you've noticed.
