At a Glance
- Tasks: Help customers resolve issues and ensure a positive experience with our company.
- Company: Join a unique, creative team at iamproperty transforming the property industry.
- Benefits: Enjoy flexible working, wellbeing allowance, and your birthday off!
- Other info: Diverse team culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer experiences while working remotely.
- Qualifications: Experience in complaints handling and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We founded iamproperty to do the things no one else was doing, but we’ve grown because we have the best people. It’s our team who drive our success and help make our culture unique, creative, and filled with personality. With over half our staff working remotely, location is not an issue either. Hiring people from all over the country has enabled us to broaden our reach, further adding to our diverse mix of teammates. We currently have over 750 talented members of staff who share one vision, working together to transform the property industry and helping our Partner Agents succeed! From CRM and auction to compliance, onboarding and conveyancing, our solutions work behind the scenes to give agents choice and control. We’re already working with over 6,000 UK Estate Agency branches to accelerate their success today, with a market leading ecosystem of solutions that ensures they have everything they need to manage their business, team and clients.
What can we offer you?
- We’re proud to offer a benefits package that supports our team in work and life.
- From enhanced flexibility and working from anywhere to your birthday off, an annual wellbeing allowance and our own discounts portal.
- Private Counselling with a weekly confidential helpline available.
- £150 Wellbeing Allowance per year.
- Working elsewhere policy (4 weeks per year).
- Buy and sell annual leave scheme (up to 3 days per year).
What will you be doing as a Customer Resolution Specialist?
- Handle inquiries, resolve issues and ensure that every customer has a positive experience with our company.
- Effectively resolve complaints and escalations ensuring full investigation and resolution within SLAs agreed.
- Collate documents and submissions for the Property Ombudsman, Head of Compliance and Accounts when necessary.
- Respond to enquiries received via webforms, online chat, telephone calls or emails.
- Acknowledge and investigate client feedback via social media, review sites and received direct.
- Provide feedback to colleagues or Line Managers as required, including trend analysis.
- Assist with customer service projects, ad-hoc requests and activities as and when required.
- Ensure reports and files are updated, providing vital management information, and informing change.
What are we looking for?
- Previous experience in complaints handling and resolution is essential.
- Excellent written and verbal communication skills, with the ability to handle challenging conversations.
- Strong investigative and problem-solving skills with a customer-first approach.
- Ability to manage complex or sensitive cases through to fair resolution.
- Experience working collaboratively with teams such as Compliance, Legal and Accounts.
- Skilled at recognising trends in feedback and suggesting process improvements.
- Resilient, adaptable, and able to thrive in a fast-paced environment.
Next steps
We would love to hear from you if you are interested in this opportunity! Once you have clicked apply and submitted your application, if successful, a member of the Recruitment team will be in touch to chat more! We encourage people of all backgrounds, identities and abilities to apply. We are committed to creating an accessible and inclusive experience for all candidates —if you need any reasonable adjustments to support your application or interview process, just let us know how we can help! Thank you for the initial interest in joining iamproperty and we wish you luck moving forward in your application process!
Customer Resolution Specialist employer: iamproperty & iamsold
At iamproperty, we pride ourselves on fostering a unique and creative work culture that thrives on diversity and collaboration. With a strong emphasis on employee wellbeing, our benefits package includes flexible working arrangements, a generous wellbeing allowance, and the opportunity to work from anywhere in the UK. Join our dynamic team of over 750 talented individuals dedicated to transforming the property industry while enjoying ample growth opportunities and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolution Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iamproperty & iamsold. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iamproperty & iamsold before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Resolution Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iamproperty & iamsold:Your cover letter is your chance to shine! Tell us why you want to work at iamproperty & iamsold specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iamproperty & iamsold!
How to prepare for a job interview at iamproperty & iamsold
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
