Conversion Rate Optimisation Lead in London

What Will You Be Doing?You\’ll be responsible for leading and delivering CRO programmes across our client accounts, working closely with design, development and client stakeholders.CRO Strategy and ExperimentationOwning CRO strategy and testing roadmap across all client accountsDeveloping testing roadmaps that are aligned with the client\’s broader eCommerce objectives and marketing strategiesDesigning hypotheses-driven experiments grounded in a deep customer understanding, research, and user behaviourDesigning test plans for each testResearch, Insight and AnalysisAnalysing qualitative and quantitative data from customer interviews, post-purchase surveys, heatmaps, session recordings, Google Analytics 4 and customer support ticketsReviewing user behaviour to identify friction points and drop-offsTranslating insights into on brand UX, UI, and copy recommendationsDelivery and CollaborationWorking closely with designers and developers to scope, QA, and launch experiments in IntelligemsOverseeing the setup of all CRO tests by the development teamActing as the primary point of contact for all client CRO related queriesReporting, Communication and LeadershipLeading on client CRO calls to present test plans, results, and insightsSupporting internal work‐in‐progress (WIP) updates with clear CRO status and outcomesHelping define and improve CRO processes, documentation, and best practices across the agency5+ years of CRO experience in eCommerceAn agency background is a mustA commercially focused operator with an ability to articulate the business value of each testStrong understanding of UX, UI, and conversion‐focused copy principlesExcellent written and verbal communication skills, including client‐facing presentationsBrand centric, with a keen eye for detail and what matters to brandWhat We Can Offer YouA senior role with real ownership over the CRO functionThe opportunity to shape and scale CRO at the agencyClose collaboration with leadership and fast scaling eCommerce brandsA fully remote roleNegotiable salary depending on experienceWorking HoursThis role will be working during the Eastern Standard Time zone.Seniority LevelEntry levelEmployment TypeContract

#J-18808-Ljbffr