At a Glance
- Tasks: Lead the design and implementation of innovative media operations for a global airline.
- Company: Join a leading airline group with a dynamic, multicultural environment.
- Benefits: Enjoy health insurance, pension, performance bonuses, and a great work/life balance.
- Other info: Be part of a team that values diversity and equal opportunities.
- Why this job: Make a real impact in a fast-paced industry while driving operational excellence.
- Qualifications: 8+ years in media operations with a knack for building new functions.
The predicted salary is between 70000 - 90000 £ per year.
About Us: We are part of International Airlines Group (IAG), one of the world’s leading airline groups and owner of some of the biggest brands in the sky.
Purpose of the role: The Media Ops Lead is responsible for architecting and scaling a world‑class operational engine designed to drive Media Network monetisation. Moving beyond business‑as‑usual, this role focuses on the build‑out of new capabilities, ensuring seamless integration across Finance, Engineering, Product, and Legal. A critical priority is managing the complex operational dependencies of connectivity‑driven media (e.g., Starlink) to guarantee service reliability. By implementing high‑level multi‑OpCo governance, the Lead institutionalises operational rigor, enabling the Media organisation to scale rapidly across all markets while maintaining commercial viability.
Responsibilities:
- Lead the design and implementation of new media operational models, including the strategic hiring of talent and the selection/deployment of the global tool stack.
- Partner with Finance and Product to embed monetisation logic into core operations, ensuring every workflow contributes to revenue growth and cost offset.
- Act as the operational lead for connectivity‑dependent services, managing the technical and logistical dependencies of platforms like Starlink to ensure uninterrupted ad delivery.
- Orchestrate integration between Engineering, Procurement, Legal, and Sales to streamline contract execution, data privacy compliance, and technical deployment.
- Act as a key bridge to OpCos, “selling” the value of centralised media operations and driving the adoption of standardised frameworks.
- Define and track aggressive KPIs tied specifically to monetisation velocity, service uptime (reliability), and the ROI of new capability deployments.
- Standardise operational excellence across diverse markets, providing the coaching and frameworks necessary to elevate local OpCo performance to global standards.
Skills, experience and qualifications:
- 8+ years of experience in media operations or digital transformation, with a proven track record of building new functions from scratch rather than just managing existing ones.
- Deep understanding of connectivity‑based media environments (Satcom/Starlink) and the technical challenges of hardware/software integration.
- Expert at navigating complex, multi‑stakeholder environments, specifically bridging the gap between Legal, Engineering, and Commercial teams.
- Demonstrated success in scaling international teams and implementing global ad‑tech/mar‑tech stacks.
- Ability to translate operational efficiency into financial impact, with experience in managing P&L–linked operational KPIs.
- Exceptional leadership skills with the ability to influence OpCo stakeholders and drive the adoption of new, centralised ways of working.
- A proactive builder who thrives in “Greenfield” projects and can translate ambiguity into structured, actionable operational roadmaps.
What we offer: The chance to enjoy a challenging career in an exciting, fast‑moving environment in a dynamic industry. The opportunity to work in a multi‑cultural environment with great offices in many locations. We support our people in maintaining work/life balance, as well as providing the many benefits one would expect from a global organisation, including health insurance, pension and performance bonuses.
Equal opportunities employer: We are an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Operations Manager employer: IAG Transform UK
As part of International Airlines Group, we offer an exceptional work environment that fosters innovation and collaboration in the fast-paced airline industry. Our commitment to employee growth is evident through our supportive culture, competitive benefits including health insurance and performance bonuses, and a focus on maintaining a healthy work/life balance. Join us to be at the forefront of media operations, where your contributions will directly impact our global success while working alongside diverse teams in a dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at IAG or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by understanding the role inside out. Dive deep into media operations and connectivity-driven services like Starlink. Show us you know your stuff and how you can contribute to our goals!
✨Tip Number 3
Don’t just wait for job postings! Keep an eye on our website and apply directly. We love proactive candidates who take the initiative to show their interest in joining our team.
✨Tip Number 4
Practice your pitch! Be ready to explain how your experience aligns with our needs, especially in building new operational models and managing complex dependencies. Confidence is key!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your experience in media operations and digital transformation, especially any projects where you built new functions from scratch. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your understanding of connectivity-based media environments like Starlink.
Showcase Your Leadership Skills:We’re looking for exceptional leadership skills, so make sure to highlight any experiences where you've influenced stakeholders or driven the adoption of new processes. Share specific examples that demonstrate your ability to lead teams and manage complex environments.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at IAG!
How to prepare for a job interview at IAG Transform UK
✨Know Your Stuff
Make sure you understand the ins and outs of media operations, especially in connectivity-driven environments like Starlink. Brush up on your knowledge about how these systems work and be ready to discuss specific challenges and solutions you've encountered in your past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in scaling teams and driving operational excellence. Think about times when you influenced stakeholders or implemented new processes that improved efficiency and revenue.
✨Be a Problem Solver
Expect questions that assess your ability to navigate complex, multi-stakeholder environments. Prepare to discuss how you've tackled ambiguity in previous projects and turned it into structured plans that led to successful outcomes.
✨Align with Their Goals
Research the company’s objectives and think about how your skills can help them achieve their goals. Be ready to articulate how you can contribute to their monetisation strategies and operational models, showing that you're not just a fit for the role but also for their vision.
